Job Title: Operations Manager (Insurance)
Location: Dublin City Centre
Working Model: Hybrid - 3 days in office
Abrivia are currently recruiting for an Operations Manager to join our client, a specialist B2B insurance intermediary operating across both Ireland and the UK. This is a senior role reporting directly to the CEO and will play a key part in leading operational delivery, managing insurer relationships, and ensuring regulatory compliance across both jurisdictions.
The successful candidate will have a background in general insurance and will bring a hands-on, commercially focused approach suited to a smaller team environment.
Your Role
* Take ownership of day-to-day operational delivery including policy administration, premium collection, claims coordination and customer query management
* Manage insurer relationships, delegated authority agreements, and ensure service levels are delivered across a panel of underwriting partners
* Support operational compliance across both Irish and UK regulatory frameworks, including engagement with the CBI and FCA
* Monitor and enhance internal processes and operational systems, driving performance and efficiency across all functions
* Lead and support a small operations team, promoting a culture of accountability and continuous improvement
* Work closely with finance and compliance colleagues to ensure accurate reporting, reconciliations and regulatory adherence
* Oversee third-party supplier relationships to ensure delivery against contractual and operational obligations
* Contribute to strategic planning and change initiatives that support the growth and scalability of the business
Your Skills
* A minimum of 5 years' experience in insurance operations, ideally within general insurance and/or group life
* Strong understanding of delegated authority arrangements, SLA delivery and third-party relationship management
* Familiarity with regulatory requirements in both Ireland and the UK
* Comfortable working in a lean team, taking a hands-on approach where needed
* Proven ability to lead or mentor a team and work cross-functionally with finance, compliance and executive stakeholders
* Professional qualifications such as CIP or ACII are desirable
* Commercially aware with a strong focus on quality, delivery and operational integrity
If you are interested in this position, please contact Tadhg. Applications are in strict confidence.
Benefits
* Work From Home
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