2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Fields the Jeweller
Group HR Business Partner at Anthony Nicholas Group
We are looking for a CRM & Loyalty Manager (Maternity Cover) to lead key initiatives to deepen customer relationships, drive lifetime value and bring our CRM and Clienteling strategies to life. You'll oversee the successful delivery of campaigns across Salesforce, Klaviyo and our Clienteling tools, while also embedding these systems into our Store and Customer Happiness Teams. With a strong grasp of data, you’ll turn insights into action—shaping communications, tracking key KPIs and leading projects that put the customer at the heart of everything we do. This is a hands-on, strategic role—perfect for someone who’s confident managing systems, people and projects, and passionate about delivering brilliant customer experiences.
Key Responsibilities
* Lead CRM projects end-to-end, owning timelines, adoption and delivery—especially across Salesforce and our Clienteling app.
* Understand data flows and communication triggers across systems to build effective, automated customer journeys.
* Collaborate with internal tech teams and external vendors to ensure systems work together—and work hard.
Customer Insights & Strategy
* Turn customer data into action, using feedback from NPS, Google reviews and surveys to shape engagement.
* Design and track KPIs including customer lifetime value, active rates and retention.
* Regularly report insights to stakeholders and use findings to refine campaigns and channel strategies.
Clienteling & Loyalty
* Embed our Clienteling and CRM across the business, training and inspiring teams to use it to build real relationships and boost repeat sales.
* Act as the business lead with our Clienteling platform provider, ensuring development and delivery stays aligned to our needs.
* Own the loyalty strategy roadmap, ensuring it supports business goals and feels rewarding for customers.
Campaign Delivery
* Implement lifecycle and tactical campaigns across Klaviyo, Salesforce and the Clienteling app.
* Write, review and optimise communications across email, WhatsApp and more, ensuring copy is always tailored, on-brand and driven by purpose.
* Use segmentation, automation and testing to improve engagement and ROI.
* Lead and support the Customer Happiness Team (CHT) in using CRM tools to elevate service, drive sales and unlock customer value.
* Align with creative, retail and buying teams to bring CRM initiatives to life across channels.
* Stay curious about CRM and loyalty tech, especially how AI might help us work smarter, spot trends faster, or improve customer experience.
* Bring fresh thinking and practical solutions to the table
What You’ll Need
* Solid CRM experience (ideally in luxury, retail or e-commerce). Confident in using Salesforce, Klaviyo and Clienteling systems.
* Strong understanding of CRM data flows, segmentation and personalisation.
* Hands-on campaign experience: from concept and copy to testing and reporting.
* Experience leading cross-functional projects and managing stakeholders.
* Analytical mindset—comfortable pulling and interpreting reports, surveys and customer feedback.
* Clear, concise communicator with excellent written English (UK).
* Confident presenting to senior leadership and influencing internal teams.
Nice to Have
* Experience using AI or automation tools to improve marketing efficiency or customer insights.
* Experience training or coaching store teams on CRM tools and best practices.
We are an equal opportunities employer
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Temporary
Job function
* Job function
Management and Customer Service
* Industries
Retail and Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Fields the Jeweller by 2x
Sign in to set job alerts for “Customer Relationship Management Manager” roles.
Customer Service Manager UK & Ireland (M/F/D)
Dublin, County Dublin, Ireland 2 weeks ago
Entry Level Customer Success Manager (global tech company)
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 3 hours ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 5 hours ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Customer Success Manager - FinTech Startup
Dublin, County Dublin, Ireland €60,000.00-€70,000.00 3 weeks ago
Strategic Customer Success Manager, High Touch
Dublin, County Dublin, Ireland 1 week ago
At-Scale Customer Success Manager (Italian speaking)
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland €60,000.00-€90,000.00 3 weeks ago
Senior Customer Success Manager – Growth & Expansion (PLG)
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 2 days ago
Entry-level Customer Success Manager at Dublin Tech Company (€30-45k base salary + Hybrid)
Dublin, County Dublin, Ireland €30.00-€50.00 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 1 month ago
Italian Customer Onboarding and Success Manager
Dublin, County Dublin, Ireland 1 week ago
Sales Manager, Talent Account Executive - French (11 months FTC)
CRM - Private Credit / Syndicated Bank Loans (AVP)
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 3 days ago
Client Services Account Manager - Collateralised Loan Obligation (CLO)
Dublin, County Dublin, Ireland 1 week ago
Consultant, Communications (Account Manager)
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Customer Success Manager, French Speaking
Dublin, County Dublin, Ireland 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr