ICT (Information Communication Technology) & Systems Officer
If you want to make a real impact on the lives of others join Galway Simon Community where we work towards eliminating homelessness through advocacy, education and campaigning in line with our values of compassion, community and collaboration.
We are looking for compassionate and motivated people who are ready to make a difference!
Contract Details
1-year fixed term contract full time 37 hours per week – Office Based
Location
Galway City
Salary
HSE Clerical Officer Grade 01/10/2024 scale €34,256 – €53,304
Reports to
Quality & Best Practice Coordinator
Benefits
25 Days Annual Leave
Employee Pension Scheme (after 1 years' service)
Employee Assistance Program
Education Assistance Scheme
Bike to Work Scheme
Education Assistant Program - financial support for upskilling/qualifications
Death in Service (2x basic salary)
Occupational Sick Leave Policy
Job Summary
To provide operational oversight and coordination of ICT systems and assets, ensuring that all systems support the organisation's functions effectively, securely, and in compliance with relevant standards.
Key Responsibilities
ICT Systems Oversight
Act as the primary liaison with the ICT provider for day-to-day systems management
Monitor system performance and elevate issues to the provider or line management
Support integration and optimisation of systems to reduce duplication and improve efficiency
Maintain documentation of systems architecture and access protocols
ICT Asset Management
Ensure accurate asset registers are always maintained and up to date
Oversee provisioning and de-provisioning of ICT assets for staff
Conduct periodic audits of ICT assets and report findings
Onboarding and Offboarding
Ensure ICT setup for new staff is complete and compliant
Induct new staff in the proper use of all ICT assets
Coordinate removal of access and retrieval of assets when staff leave
Maintain onboarding/offboarding checklists and logs
Compliance and Reporting
Support the Quality & Best Practice Coordinator in ensuring systems meet GDPR and other compliance standards
Assist in preparing reports on ICT usage, incidents, and compliance
Monitor all systems for incident reporting and resolution
Training and Support
Provide basic ICT training and support to staff as needed
Promote awareness of data protection and ICT policies
General
Work to Galway Simon Community values and ethos
Attend training as required
Adhere to HR and Galway Simon Community policies and procedures
Be vigilant regarding Health Safety and Welfare Risks in the workplace and bring concerns to the attention of the Line manager or Health and Safety representative
This job description is not intended to be an exhaustive list of responsibilities.
Requirements
Strong organisational and coordination skills
Strong attention to detail
Proficiency in Microsoft Office Suite, particularly Excel
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Familiarity with ICT systems and asset management
Understanding of GDPR and data protection principles
Ability to work collaboratively across teams and with external providers
Experience in systems documentation and reporting
Ability to meet deadlines and prioritise tasks effectively
Closing date midnight on 25/01/2026
Galway Simon Community is an equal opportunities employer and welcomes applications from all sections of the community.
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