Income Operations Officer
Location: Dundalk, County Louth, Ireland
Contract: Full Time Permanent
Reporting to: Income Operations Manager
About Us
Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.
Tuath Housing offers a positive working culture, learning and development opportunities, and an extensive benefits package that includes annual leave, competitive salaries, a pension scheme, bike‑to‑work scheme, wellness allowance, career development opportunities, study aids scheme, employee assistance program, and flexible working options.
Tuath Housing is accredited with the Silver Award from Investors for Diversity and is committed to promoting a diverse and respectful workplace reflecting all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.
Tuath Housing embeds environmental, social and governance considerations into every aspect of the business and implements a business plan that emphasizes social responsibility throughout our operations. By tracking ESG achievements, we lead the way in making the affordable housing sector in Ireland more sustainable and deliver better results to residents, employees, and the wider community.
Job Summary
As Income Operations Officer you will be responsible for a range of activities to ensure the financial operations of rent. This includes posting rent and other payments into our system, ensuring full reconciliation of bank payments, identifying and posting unallocated payments, raising debits correctly, carrying out annual rent setting in accordance with statutory requirements, supporting the annual confidential income statement and liaising with the Residential Tenancies Board for mediation with customers regarding non‑payment or disputes in regard to Customer Rent.
Key Responsibilities (Functional)
Carry out new nomination rent assessments, existing customers rent assessments, rent refunds, generating rent charges, credits and debits on accounts, unclaimed rent and deposits, customer cares.
Support reconciliation of the 4 Rent bank account to ensure that they are completed accurately and on time. Tuath, Torc, BOTP and Deposit accounts.
Support the Annual Rent Review process for the vast majority of Tuath's and TORC customers each year, ensuring accuracy of calculations rents using one of the 34 Councils, Tuath's and BOTP's differential rent policies and implementing the changes necessary to the relevant customer rent accounts and dealing with customers queries on assessments.
Maintain and process customers service charges and policies associated with properties.
Liaise with Affinity and other systems providers to facilitate the smooth operation of the Rent Operations function.
Maintain excellent records with full paperwork back up available for all work for reporting to management and Auditors.
Liaise with other teams, particularly the Housing Department regarding the processing of Customer Rent and Customer queries.
Liaise with Local Authorities with awareness and expertise of rent policies for all the Local Authorities areas in the Republic of Ireland.
Build and maintain relationships with colleagues, Local Authorities and other stakeholders, e.g., Stripe, Payzone, An Post, Affinity.
Work individually and as part of the Rent Operations function to look for team efficiencies and Improvements.
Key Responsibilities (Organisational)
Provide input into the Operational plans.
Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
Provide statistical data, information, and testimonials for annual report.
Promote effective communications, excellence in customer service, and a focus on continuous improvement.
Be proactive in developing and maintaining strong networks and relationships with colleagues and other organisations and agencies to ensure excellence in service delivery.
Health and Safety Responsibility
Conduct all activities in a manner which is safe to yourself and others. Be aware and act in accordance with the Association's Health and Safety Policy.
Ensure all appropriate health and safety risk assessments are in place and make sure colleagues are aware of and adhere to any specific instructions and use personal protective equipment where required.
Criteria
CIH Level 2 qualification and 2 years experience in income or finance related activities.
Experience working with the public in a customer-oriented environment that includes housing, income or finance related activities.
Ability to translate complex data simply using clear and articulate communication skills, both written and verbal.
Strong communication skills with ability to tailor approach to different stakeholders.
Ability to work as part of a diverse team.
Be highly analytical with the skill to spot trends and predict future impact.
Computer literate and experienced in the use of Microsoft products.
Good organisational and time‑management skills.
Knowledge and understanding of the requirements of Regulator of Social and wider legal / regulatory framework for housing.
Ability to be self-motivated and work on own initiative and be part of a team.
Willingness to work outside normal office hours on occasions.
Full clean driving licence and daily use of car. Where prevented from this due to a disability the candidate must be able to demonstrate how they will meet the mobility requirements of the post.
This job description is not definitive or restrictive and will be subject to periodic review.
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