Key Role: Customer Service Advisor
Job Description:
Role Overview
We are seeking a highly skilled and dedicated Customer Service Advisor to join our team. This role is based in Clonakilty and involves providing exceptional customer service to clients via telephone.
You will be responsible for handling a high volume of customer queries, resolving issues promptly and efficiently, and maintaining accurate records of customer interactions.
Key Responsibilities:
* Provide excellent customer service through clear and concise communication
* Respond to customer inquiries in a timely and professional manner
* Maintain accurate records of customer interactions
* Work collaboratively with the team to achieve service delivery targets
Requirements:
Essential Skills and Qualifications
* Previous experience in a similar environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong organizational skills
Preferred Qualifications
* Previous experience working in a customer-facing role
* Knowledge of Microsoft Office Suite (Excel, Word, etc.)
Benefits
We offer a competitive salary and benefits package, including:
* 22 days annual leave
* Access to lifestyle savings and discounts
* Cost of eyecare vouchers
* Access to Capita pension scheme
* Life Assurance Benefit