Posted: 15 June
The role
Major Duties
Responsible for managing the overall workload of the team, setting of objectives, tracking of performance against objectives, performance management of the overall team etc.
Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)
Monitor performance to ensure the team is adhering to the client(s) Service Level Agreement(s).
Attend operational meetings both internally and externally with key clients
Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met
Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
Responsible for identifying and addressing service issues as and when they arise
Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
Assists client, partners, and staff with complex problem resolution
Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
Maintains risk management and compliance programs and activities for their assigned group
Knowledge
Excellent oral and written communication skills is required
Knowledge of financial industry operations, including fiduciary services and use of trust systems is required
Analytical and problem solving skills is required
Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set
Experience
A College or University degree and/or relevant proven work experience is required.
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
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