InterContinental Dublin is currently recruiting for a Reservations Agent to join our team.
The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of: an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done.
InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.
Responsibilities:
* Handle & process all aspects of individual and group room reservations.
* Make reservations, process payments, and confirm arrangements.
* Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
* Ensure the reservations being entered into the PMS system are in the correct format.
* Communicate information to other departments that pertains to them.
* Check arrival lists and double-check that all special requests are followed up correctly.
* Print reports and check details for reservations made.
* Follow up on reservation traces.
* Ensure blocks, party name lists, and arrangements are updated correctly, following up with sales where required.
* Enter group rooming lists.
The Ideal Candidate:
* Ability to prioritize in a fast-paced environment.
* Exceptional attention to detail and a strong administrative background.
* Team player.
* Flexibility in day-to-day job demands, remaining focused when priorities and practices change.
* Be clear, concise, and professional in all communications both written and verbal.
* Work closely with other departments to achieve desired end results.
* Be resourceful and creative when faced with obstacles.
* Ability to follow up and see projects through to completion.
* Adhere to deadlines.
* Take ownership of assigned responsibilities.
* Genuine, approachable, and enthusiastic.
* Polished and professional demeanor when client-facing.
Opera PMS System Experience Is Essential.
This role includes working Saturdays.
The Benefits Package Offered At InterContinental Includes:
* Excellent learning, development, and career opportunities within our group.
* Uniform provided & dry cleaned.
* Complimentary staff meals while on duty.
* Employee Discounted Rates for IHG and MHL groups hotels.
* Bike To Work & Tax Saver Scheme.
* Employee Assistance Programme.
* Recognition Awards.
* Recommend a friend recruitment bonus.
* Sports & Social Events throughout the year.
* Staff Gym.
If you want to be part of something special, come join our team at InterContinental.
Skills: Reservations Agent bookings, Telephone Skills.
Benefits: Gym, Meal Allowance / Canteen, Discounted Room and F&B Rates.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Administrative and Support Services
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