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Job Description Summary
BD Medication Management Solutions is looking for a skilled and committed Field Service Engineer to join its Global Customer Services team. The engineer will play a key role in delivering high-quality onsite technical support and training to biomedical engineering teams within healthcare facilities. The position involves maintaining and servicing cutting-edge medical technologies, including Infusion Devices, Automated Dispensing Cabinets, and Pharmacy Robotics, with responsibilities ranging from corrective repairs to preventative maintenance, all while ensuring compliance with Medical Device Regulations.
About The Role
The successful candidate will support BD Pyxis infusion and medication dispensing systems throughout Ireland and the U.K. Flexibility to travel to the U.K. with overnight stays up to a week is required. The role is based within the Dublin metropolitan area and demands technical expertise and a customer‑focused approach to ensure reliable performance of critical medical systems.
Main Responsibilities Will Include
Perform on-site or remote technical support & training, including installation, corrective and planned maintenance adhering to customer service level agreements.
Provide exemplary customer service, escalated technical and customer satisfaction concerns, and retain ownership of resolution.
Build strong relationships that support commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
Maintain accurate documentation, reporting and data entry in customer service management systems, compliant with KPIs and Medical Device Regulation.
Manage day‑to‑day personal planning, ensuring efficient use of time and relevant tools that are within calibration. Maintain efficient car stock inventory.
Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations.
About You
Level 5 Electronic Engineering discipline or demonstrable work experience within a technical field service industry.
Strong IT background and experience, knowledge of Windows operating systems, networking technologies, troubleshooting and configuration. (CompTIA Network+ certification desirable).
Customer focussed with a proven track record of providing high quality service and repair in a high volume and pressure environment.
Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
Hold a clean driving licence.
The Salary Range Information
€45,000 - €50,000 + Bonus + Company car
EEO Statement
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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