Concierge Opportunity
We are seeking a highly skilled and experienced Concierge to join our team. As a key member of the front office, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.
* You will welcome and acknowledge all guests, anticipating their needs to provide personalized service.
* Assist guests with luggage, directions, transport arrangements, and local recommendations.
* Manage guest cars in accordance with procedures and ensure the safe handling of belongings.
* Maintain thorough knowledge of hotel services and local amenities to assist with reservations for taxis, restaurants, theatres, flights, and events.
* Handle guest correspondence and enquiries with professionalism and efficiency.
* Ensure smooth communication with colleagues and management, attending briefings and training sessions.
* Uphold high standards of service, adhering to policies and security responsibilities at all times.
* Support with night porter duties when required.
* Contribute to sales by positively promoting hotel services.
* Take responsibility for training and supporting junior team members.
Requirements
* Previous experience in a luxury hotel or concierge role is an advantage.
* Excellent communication, interpersonal, and organisational skills.
* A professional, polished appearance with a genuine passion for guest service.
* Knowledge of Dublin's cultural, dining, and leisure scene is highly desirable.
* A valid driver's license (for guest car parking) is required.
* Flexible to work varying shifts, including evenings and weekends.