Lead Sales and Service Professional
The role of Assistant Store Manager is a crucial one in driving sales and profitability within our store, while creating a unique brand experience that aligns with our values. As a key member of the management team, you will play a pivotal part in inspiring and empowering your team to deliver exceptional customer service and visual merchandising standards.
Key Responsibilities
1. Business Leadership:
* Develop and execute a clear vision for the sales team
* Drive business strategy through strong teamwork and collaboration
* Empower team members to demonstrate initiative and problem-solving skills
* Communicate effectively with all stakeholders
2. Talent Management:
* Support hiring, onboarding, training, and developing new employees
* Identify training and development needs of the team
* Provide regular feedback to employees to help develop their skills
3. Commercial Acumen:
* Have a deep understanding of the store as a business
* Communicate daily sales targets and results
* Identify risks and areas for improvement
4. Brand Ambassadorship:
* Represent the brand at all times
* Ensure high levels of customer satisfaction
* Meet individual and store sales targets
5. Operations Excellence:
* Support store operations to ensure they meet brand expectations
* Promote and deliver excellence in visual standards
* Reconcile store banking and administration each day
6. Stock Management:
* Maintain best practice in stock room and store office
* Comply with company policies regarding receipt of deliveries
7. Productivity Management:
* Manage multiple demands and shifting priorities
* Delegate tasks effectively to team members