Here at Three, we've done things differently since dayone. We take the script and rip it up, we're a big-hearted energetic bunch, strivingfor a better connected life. The energy of our people, the pace at which weoperate, and the thrill of making bold moves is exhilarating and addictive.Magic happens when we power the connections that millions value, and you canfeel it… When these things combine, phenomenal things happen. We encourage ouremployees to face their weaknesses, to really open themselves up to new tasksand projects in a supercharged and rich learning environment. We want you tobecome the best version of yourself.Join us as our Senior Customer Value SpecialistThis is a senior commercial role within the CustomerValue Management (CVM) function. The Senior Customer Value Specialist isaccountable for shaping and delivering customer value strategies that directlyimpact revenue, margin, retention, and long-term business performance. You willprovide expert insight, guidance, and challenge to senior stakeholders. Therole is a primary source of specialist knowledge in customer lifecyclemanagement, value optimisation, and commercial performance.You will be the owner of specific segments of the Consumercustomer base (e.g. Billpay, Prepay, Broadband) and you will be responsible andaccountable for delivering revenue and margin targets of this base. You will beresponsible for devising the overall strategy, for actively managing thefinancial performance of your base, and for devising and delivering theinitiatives to achieve this. You will be analysing data, devising initiativesto grow and save revenue and margin. You will be planning, designing andoverseeing the implementation of these value driven initiatives. Reporting to Head of Customer ValueManagement (CVM)/Chapter Lead for Customer Base management – Consumer, youwill play a pivotal role in owning and driving the delivery of customer lifecyclestrategies and plan for the Broadband segment customer base.What else it involves:Accountable for the achievement of macro commercial targets including budget setting, monthly forecasting, performance tracking and performance insights knowledgeAccountable for the performance and contribution of CVM programmes, including programme forecasting, performance tracking and performance insights knowledgeOwn end-to-end customer value strategies for the assigned customer segments, including defining roadmaps, setting financial targets, forecasting performance, and ensuring delivery against agreed commercial objectivesOwn CVM short term and medium-term strategy and planning for outbound & inbound programmes, including defining omni and multichannel customer and offer strategies to achieve customer value and commercial KPIs such as margin growth, retention, churn, loyalty and brand advocacyProvide strategic advice, analysis, and leadership on initiatives that have a direct and measurable impact on business outcomes, including revenue growth, margin optimisation, churn reduction, and customer lifetime value optimisationDevelop and evolve the CVM Roadmap for your customer segments, working collaboratively with cross-functional colleagues – a Roadmap which will be based on delivering the financial targets (base, revenue, margin) for your customer baseDrive continuous improvement through insight-led decision making, performance monitoring, and iterative optimisation of CVM programmes to ensure sustained commercial value and customer relevanceProactively analyse customer data & insights to identify gaps and opportunities to generate or save revenue & margin, channel insights, campaign analytics and customer relationship/value management best practice approaches to plan programmes which deliver maximum valueDesign, develop, and oversee the implementation of innovative customer value initiatives, leveraging data, analytics, propensity models, and test-and-learn methodologies to maximise effectiveness and efficiencyLead the resolution of commercial and customer challenges for the segment, applying advanced analytical, commercial, and technical expertise to identify root causes and develop effective solutionsEngage and influence cross-functional teams and strategy to ensure CVM priorities are supported and successfully deliveredPartner with Finance, Marketing, Channels, Engage, Impact Measurement, and Data Science – to ensure they have data, tools and information to successfully deliver the initiatives you have devisedCollaborate closely with the other CVM and Acquisition squads, providing visibility over main progresses, achievements, decisions to take, and roadblocks requiring escalation.Design customer journeys covering the E2E customer lifecycle, addressing opportunities to upsell, cross-sell and retain high value customers.Source and utilize deep insights to understand where there are commercial value opportunities and to drive innovation in value management approachInfluence Data Analytics squad resource to identify and deliver best practice customer data models and personalization/recommendation capabilityContinually optimize activity through test, learn and iterationWork in an agile delivery model to ensure fast to market definition and deliveryTrack and monitor performance against KPIs weekly, feeding into required forumsThe skills we are looking for:Relevant experience in customer value management/base management from a B2C background, telecoms experience is a plusStrong stakeholder management experience, comfortable influencing at all levelsExperienced commercial manager / marketer with strong analytical skillsStrong problem solving skills, and the ability to think laterally to find workable solutionsExcellent interpersonal and communication skills with a strong ability to collaborate and influenceConfident in interpreting data and working with commercial and analytical stakeholdersProactive, inquisitive approach, delves into numbers and reports to understand causesHigh Energy individual with a proven track record of operating in a dynamic, demanding & customer centric environmentExperience of having worked as part of an agile delivery team is preferableBenefits of Working at ThreeFlexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based & 2 days working from home). Please see job description for the office location of this role.Competitive salary, annual performance bonus & pension contribution25 days holidays plus 2.5 company daysAnnual Leave buy or sell (buy or sell up to 5 days AL each year)Healthcare Insurance through our flexible benefits programmeLife assurance, phone & laptop, subsidized canteenAccess to learning & development tools Free on-site parkingYou may think you know us, but we're full of surprises.Intrigued? Join us and Be Phenomenal. #Jobs Applynow at: Three Ireland is proud to be an equal opportunities employer. If you do not'tick every box' in the job description above, there are likely other valuableattributes and skills you have that would make you a great fit for the team. Ifyou feel this role is for you, then please apply We are committed to equalemployment and growing a diverse workforce.We embrace those of any race, gender identity, sexual orientation, age,religion, disability, marital status, family status, civil status or membershipof the traveller community, and we want our teams to reflect thisIf you require reasonable adjustments at interview,please let us know when scheduling your interview, or alternatively pleaseemail Can You See Yourself As Part Of A Phenomenal Team? | ThreeTo be Ireland's best mobile network means we need to hirephenomenal people with a passion to making every part of the work day count