Alexandra Dental are a seeking a Business minded Front of house Coordinator for our established clinic in Ballyfermot. We are looking for a highly experienced receptionist / administrator with a customer service / focused background to lead our clinic into the next stage of its growth.
Key Responsibilities Patient Experience
* Greet patients warmly in person and over the phone
* Manage patient check-in and check-out processes
* Handle patient enquiries, concerns, and complaints in a calm and professional manner
* Maintain patient confidentiality at all times
Appointments & Scheduling
* Book and reschedule appointments efficiently
* Manage the dentists' schedules to optimise chair time
* Send appointment reminders and follow up on missed appointments
Administration & Records
* Maintain accurate and up-to-date patient records
* Process new patient registrations and consent forms
* Handle correspondence (emails, letters, referrals)
* Manage filing, scanning, and general office administration
Billing & Payments
* Process payments (cash, card, HSE claims if applicable)
* Provide basic information on treatment costs and payment options
* Prepare invoices and receipts
* Liaise with Finance department
Clinic Support
* Ensure the clinic is tidy, welcoming, and well-stocked
* Coordinate with clinical staff to ensure smooth patient flow
* Support practice management with ad-hoc administrative tasks
Required Skills & Experience Essential
* Previous experience in a receptionist or customer service role
* Excellent communication and interpersonal skills
* Strong organisational and multitasking abilities
* High level of professionalism and discretion
* Confident IT skills (practice management software, email, basic office tools)
Desirable
* Previous experience in a dental or healthcare setting
* Familiarity with dental terminology and procedures
* Experience handling HSE claims
Personal Attributes
* Friendly, approachable, and patient-focused
* Calm under pressure with a problem-solving mindset
* Reliable, punctual, and detail-oriented
* Team player with a positive attitude
Working Hours
Full-time
Monday to Friday 8.00am - 6pm
Job Types: Full-time, Permanent
Pay: From €18.00 per hour
Experience:
* Customer facing role: 2 years (required)
* Management: 2 years (required)
* Dental practice management: 1 year (required)
Work Location: In person