Role expectationsAble to work in a small teamManage both Change and Support/Sustain sideBoth small change and larger projectsKnowledge of both Sales and Service modulesEngage with business users in a Business Analyst roleTranslate requirements to user storiesManage queries coming into the team via team mailboxManage remedy processesRespond to support queries and ticketsPerform L1 analysis of issuesKnow when to escalateFunctional QA tasks