Scope and general purpose of job: To assist the Accommodation Management team in maintaining the cleanliness and presentation of the hotel premises to the highest standard of a 4-star establishment. Assisting and working alongside the team to ensure smooth and efficient cleaning service of the hotel throughout ensuring departmental staff operate effectively and efficiently at all times and provide a set high standard of service Tasks include but are not limited to: Assist in onsite training alongside the Accommodation Manager/ team Opening and closing of the Accommodation department when Accommodation manager is offsite Ensure a high standard of customer service and cleanliness is always provided to guests across the Accommodation department Assisting in delegation of tasks and staff supervision and standard quality provided Reporting maintenance issues where appropriate in a timely manner and ensuring completion Standard checking Accommodation assistants work on daily designated tasks inclusive or stayover and departures Assisting in stock takes of departmental items inventories Assist in lost property inquiries in a timely manner Assisting in deep clean schedules Work closely alongside the reception/ front office team to ensure the smooth handover of rooms To deal with customers complaints in a professional manner and bring to the attention f the Accommodation Manager Job requirements: Minimum of 2 years previous experience in a supervisory position in the hospitality industry or similar role Excellent time management skill and an eye for detail are crucial Essential to be flexible Monday to Sunday, inclusive of public holidays Skills: attention to detail, staff management, cleanliness Benefits: Meals on duty, uniform, gym and pool reduce Rate