Soft Services Lead - Pharmaceutical Manufacturing Site
JLL Ireland
Job Description
Reporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland. As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery.
Key Responsibilities
* Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring
* Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements
* Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)
* Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments
* Collaborate with client teams to support production requirements and regulatory compliance
* Manage budgets and optimize operational efficiency while maintaining quality standards
The Ideal Candidate
* Customer-focused with passion for service delivery in regulated environments
* Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing
* Hands-on approach with attention to detail required for pharmaceutical facilities
* Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations
* Data-driven with strong reporting and continuous improvement capabilities
* Fluent in English
* Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements
Join JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.