Join to apply for the Saturday Receptionist - Mercedes-Benz role at MSL Motor Group
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Join to apply for the Saturday Receptionist - Mercedes-Benz role at MSL Motor Group
MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.
Mercedes-Benz South, a principal dealer for Mercedes-Benz in Ireland and a proud member of the MSL Motor Group, which upholds an esteemed reputation for exceeding the highest standards of the Mercedes-Benz brand. Our success is driven by our motivated and satisfied staff. Mercedes-Benz South Dublin is the first MAR20X dealership in the country which is a comprehensive strategy aiming to exceed customer expectations and streamline processes for sales and service. With a focus on customer needs, it introduces efficient service structures, digital solutions, and standardized processes, resulting in improved customer experience and operational efficiency.
Are you passionate about luxury cars and exceptional customer service?
If so, we have the perfect opportunity for you.
Position: Saturday Receptionist
Location: Mercedes-Benz South Dublin
Key Duties And Responsibilities To Include
* Handle all inbound and outbound calls into the main reception switch of MB SD.
* Establish a clear understanding of customers needs and dealing and directing there call in a professional manner.
* Treating every customer as a Guest.
* Issuing thank you cards to customers upon completion of telephone surveys.
* Capturing, recording and updating customer details in our DMS database and various portals.
* Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.
* Updating the CRM system with leads and relevant information gathered.
* Handle customer issues and escalate to the relevant managers as required.
* Sending Smart Text Campaigns for New and Used car sales.
* Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction.
* Working closely with the service admin at all times to ensure the customer receives the best experience possible, so we can exceed the customers expectations.
* Managing customers GDPR.
* Report writing and various ad hoc administrative duties.
* Solving customer issues and complaints.
* Covering showroom host for holidays etc.
The Successful Candidate Will Ideally
* Have previous experience in a similar role.
* Possess exceptional customer service skills.
* Speak fluent English.
* Possess excellent administration and IT skills.
* Exceed our customers expectations in terms of customer service.
* Possess an excellent telephone manner.
* Exhibit excellent communication and interpersonal skills.
* Be efficient, with good organisational skills and attention to detail.
* Have the ability to work on their own initiative; multitask and meet deadlines.
* Work well as part of a team.
* Be flexible, with the ability to learn and think quickly.
* Display a positive, enthusiastic, can-do attitude.
* Possess the ability to identify customer demands and requirements.
If you are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
Skills
Reception Customer Service Skills Fluent English
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Administrative and Support Services
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