ServiceNow Junior Administrator / Junior Developer
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* We are seeking a motivated and detail-oriented ServiceNow professional to support the ongoing development, configuration, and maintenance of our ServiceNow platform.
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* This role is ideal for someone early in their ServiceNow career who is eager to learn, grow, and contribute to enterprise-scale IT service management initiatives.
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Key Responsibilities:
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* Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others.
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* Support day-to-day administration tasks such as user management, access controls, and platform maintenance.
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* Participate in Agile ceremonies and collaborate with the ServiceNow team to deliver enhancements and bug fixes.
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* Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts under the guidance of senior developers.
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* Help troubleshoot and resolve platform issues and incidents.
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* Assist with testing, documentation, and deployment of new features and updates.
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* Learn and apply ServiceNow best practices and development standards.
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* Support integration efforts with other enterprise systems and tools.
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* Stay current with ServiceNow releases and participate in platform upgrade activities.
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Requirements:
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* Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent work experience).
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* 1–3 years of experience in IT support, system administration, or application development.
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* Exposure to ServiceNow through coursework, internships, or hands-on experience.
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* Basic understanding of ServiceNow architecture, modules, and scripting (JavaScript, Glide).
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* Familiarity with ITIL concepts and service management processes.
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* Strong problem-solving skills and attention to detail.
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* Willingness to learn and grow in a fast-paced, collaborative environment.
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* Excellent communication and documentation skills.
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* Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week.
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* ServiceNow Certified System Administrator (CSA) or working toward certification.
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* Experience with Agile or SCRUM methodologies.
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* Familiarity with REST APIs, JSON, or integration concepts.
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Benefits:
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* Our reward and benefits are designed to create an environment where our people can flourish.
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* We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.
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* We provide equitable opportunities for all our colleagues.
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* We are a responsible, sustainable business where equity, diversity, and inclusion is at the forefront of our workplace culture agenda.
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About Us:
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* We deliver solutions to all business challenges.
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* Clients choose us because the breadth of financial and business services they need is available, delivered innovatively and always to the highest standards.
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* We are committed to long-term relationships.
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* We operate from offices in various locations.
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