Product Support Specialist
At Anthropic, we're working towards creating AI systems that are reliable, interpretable, and steerable. Our team is a growing group of researchers, engineers, policy experts, and business leaders who work together to build beneficial AI systems.
About the Role
We're hiring Product Support Specialists to grow our global presence and serve as champions of our unique support brand. You'll be at the forefront of safely delivering AI to the world by responding to user needs, investigating issues, and tracking user cases in your day-to-day work. Additionally, you'll help us identify gaps in our technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.
Key Responsibilities:
* Become an expert in all products
* Respond to user support cases with varying complexity
* Clearly and empathetically communicate with users
* Manage on-call tasks for high-urgency user issues
* Prioritize critically and adapt to an evolving product landscape
* Operate in ambiguity and make informed decisions
* Partner with teams to diagnose and resolve user issues
* Suggest and drive improvements to increase user satisfaction
Requirements:
* Experience in technical product support, including API debugging
* Familiarity with APIs and technical SaaS products
* Demonstrated ability to thrive in fast-paced situations while meeting core support metrics targets
* Strong user empathy and expertise in the lifecycle of a support case
* Crisp but kind written communication skills
* Enjoy helping others learn about new features and complex concepts
Benefits:
* Competitive compensation and benefits
* Optional equity donation matching
* Generous vacation and parental leave
* Flexible working hours
* Lovely office space to collaborate with colleagues
How to Apply:
To apply for this role, please submit your resume, LinkedIn profile, or website, along with a cover letter explaining why you're interested in working at Anthropic. Please ensure you can work a shifted schedule either Tuesday-Saturday or Sunday-Thursday.