**Job Title:** Technical Product Manager
About the Role:
We are seeking a highly skilled Technical Product Manager to lead the development of our contact center technology strategy. This is a key role in shaping the future of our products and driving innovation.
Key Responsibilities:
* Drive capability strategy, technical planning, and roadmap delivery for an assigned product area
* Oversee the work of junior resources supporting this portfolio
* Be a primary resource for helping drive enhanced customer engagement, improve service and NPS, and drive operational efficiencies
Requirements:
* Extensive experience in product development, ideally in a customer-facing role
* Proficiency in Product manager methodologies and tools
* Ability to analyze complex data and make informed decisions
Preferred Qualifications:
* Experience with business consulting in the area of technology
* Experience driving presentations and delivering them to executive-level stakeholders
* Experience producing Product Demos and product information material
Benefits:
* Careers with flexibility: You will have the opportunity to split your monthly work hours between our Dublin or Letterkenny offices and telecommute from a home-based office in a hybrid work model
* Recognition and rewards for performance: You will be recognized and rewarded for your performance in an environment that challenges you and provides clear direction on what it takes to succeed in your role
About Us:
We believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We value diversity and inclusion and are an Equal Employment Opportunity employer.