Job Description
Location:
Gleneagle Hotel, Muckross Road, Killarney, Co. Kerry, V93 V6WF
The Gleneagle Group has an exciting opportunity for a
Reservations Agent
to join our
Central Reservations Department
.
As the first point of contact for our guests, you will handle inquiries and bookings for
Gleneagle, Gleneagle River Apartments, and The Maritime Hotel
, as well as process ticket sales for events at
Gleneagle Arena and other venues
.
About The Role
Key Responsibilities:
* Provide outstanding customer service while handling reservations and queries.
* Process hotel and event bookings efficiently and accurately.
* Work collaboratively within a small and friendly team.
Working Hours & Schedule
* 5 days per week over 7 days, including weekends.
* Shifts between 9:00 AM and 8:00 PM (no earlier or later).
* Weekend shifts are rotated among the team.
Qualifications & Skills
* Experience in a guest-facing role in hospitality or business administration.
* Previous experience in front office or reception is preferred but not essential.
* Proficiency in software applications, email, and word processing programs.
* Excellent communication skills, strong attention to detail, and a customer-focused mindset.
* Ability to multitask and work efficiently in a fast-paced environment.
* A team player who thrives in a collaborative setting.
* Confident and professional when handling reservation calls, ensuring a friendly and informative approach.
We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic.
We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.
If you require accommodations at any stage, please contact us—we're here to support you.
Skills Needed
About The Company
Rooted in the heart of Munster and guided by the third generation of the O'Donoghue family,
The Gleneagle Hotel Group
is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland's most dynamic hospitality groups, now the
largest employer in Munster's tourism sector
, with over
450 passionate team members
during peak seasons.
With a portfolio that includes the
Gleneagle Hotel & Apartments
,
Scotts Hotel
,
The Maritime Hotel in Bantry
, and
Gleneagle Arena
, the group offers far more than jobs — it offers
careers with purpose
. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.
Company Culture
Recognised among
Ireland's Best Workplaces in Hospitality
and proudly
Great Place to Work-certified
, The Gleneagle Hotel Group is a place where talent is nurtured,
potential is realised
, and
careers are built from the inside out
. Here, individuals don't just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage.
At our core, we believe in the power of
teamwork, inclusion
, and
shared excellence
. An incredible
99% of our people
say it's a great place to work — and that pride runs deep. We champion
diversity, work-life balance
, and
equal opportunity
, fostering an environment where everyone is empowered to
thrive, innovate
, and grow — both personally and professionally.
Across
hospitality, events
, and
wellbeing
, our teams shape more than experiences — they shape the future of Irish hospitality, together.
Required Criteria
* Proficiency in software applications, email, and word processing programs.
Desired Criteria
* Excellent communication skills, strong attention to detail, and a customer-focused mindset
Closing Date
Monday 8th September, 2025
Contract Type
fulltime
Salary
Based on Experience