Customer Engagement Manager The Customer Engagement Manager is a pivotal role within the Customer Engagement functionof Marketing Services.
This role is transformation-focused, responsible for reshaping how customer engagement is designed, delivered, and scaled across the business.
The role bridges strategy and execution, ensuring that customer engagement use cases are translated into operational reality through structured delivery, governance, and cross-functional alignment.
While not a hands-on campaign execution role, a strong understanding of CRM principles, lifecycle marketing, and trigger-based engagement is essential.
Whatyou'lldo • Lead use case scenario planning youdon'thave to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, andwe'llsee how we can accommodate them.