Why join us?
Händler Protect is an exciting and evolving company to be joining right now. Our commitment to our goal of building a industry leading Motor Services company is underpinned by our dedication to offering the Highest Level of customer support to our partners.
Our values are to be ambitious, humble, people focused and fair and responsible. If you share these values, our passion for improving customer experiences, and have the desire to make a real difference to our targeted industry.
The Role
We are looking for an exceptional person to join our Claims Administration Team, within our national Motor Services company. This key role is responsible for inbound customer enquiries, and managing a nationwide customer base, ensuring each customer receives the correct response experience required, that will meet our established company expectations.
Responsibilities
Working closely with Sales Representatives and Partner Support Departments to manage the customer expectations of a claims process.
* Contributing to our customer service experience of our clients
* Hands-on management of own inbound claims documentation
* Oversight of individual customer inbound experiences
* Collaborate with Management and the Partner Experience Team to ensure a high focus on exceeding partner needs.
About you
A natural communicator hopefully goes without saying, but in addition we would like you to have:
* Have strong organisational and planning skills
* Demonstrate the ability to operate effectively at both the detail level as well as at a strategic / macro level
* Be able to manage clients expectations of our products, be expert in interacting with team members and peers to anticipate and resolve day-to-day issues and competing business priorities
* Communicate effectively with internal manufacturing, professional education, and commercial teams
* Be able to negotiate effectively
* A genuine desire to help and support team members so that we can all achieve our best
The Package
We offer a competitive salary and a great benefits package. In addition, you'll be joining a company with a fabulous culture of ambition, creativity, and teamwork.
Interested?
We'd love to hear from you
Job Types: Full-time, Permanent
Salary: €30,000.00
Job Type: Full-time
Pay: €30,000.00 per year
Benefits:
* On-site parking
* Private medical insurance
Work Location: In person