Overview
Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.
Mandatory Eu passport ( no Visa sponsorship)
What You’ll Do
* Resolve customer queries via chat, call, or email with empathy and efficiency
* Own customer cases end-to-end, including complex investigations
* Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
* Identify and assist vulnerable customers, escalating when necessary
* Collaborate with peers to improve processes and provide feedback
* Stay agile and responsive to evolving customer and business needs
What You’ll Bring
* Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
* At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
* A track record of working to performance targets
* Commitment to excellence in customer support and care
Perks & Benefits
* Health insurance from your first day
* Career development and training opportunities
* Relocation support: flight refund & option to live in company-provided apartments
* Annual return flight to your home country (within Europe)
* Free Portuguese lessons, sports activities & team events
* The chance to collaborate with industry leaders
* Location: Lisbon, Portugal
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