Support Consultant (D365 Business Central)- Irish MSP
Support Consultant (D365 Business Central)- Irish MSP
Direct message the job poster from Conspicuous
Dynamics 365 Business Central Support Consultant
Location: Dublin, Ireland (Hybrid Working Model)
An established Microsoft Partner in Ireland is seeking a Dynamics 365 Business Central (D365 BC) Support Consultant to join their growing ERP practice. This hybrid role, based in Dublin, offers the opportunity to provide high-quality support for Business Central implementations across a varied client portfolio.
Role Overview:
You will be responsible for investigating, troubleshooting, and resolving functional and technical issues across live Business Central environments. Acting as a key link between end users and technical teams, you will play a critical role in maintaining client satisfaction and system performance.
Key Responsibilities:
* Provide 1st and 2nd line support for D365 Business Central users.
* Diagnose and resolve system issues, escalating where necessary to development or consultancy teams.
* Maintain documentation of support cases and resolution steps using internal ticketing systems.
* Work closely with clients to understand recurring challenges and recommend system improvements.
* Assist with system updates, configuration changes, and user training where required.
Key Skills & Experience:
* Previous experience supporting Microsoft Dynamics 365 Business Central or Dynamics NAV.
* Strong understanding of functional processes within ERP (finance, supply chain, etc.).
* Excellent problem-solving skills and attention to detail.
* Clear and confident communication with both technical and non-technical users.
* Familiarity with support tools such as Zendesk, Freshdesk, or Jira is an advantage.
* Hybrid working from Dublin office (2–3 days per week onsite).
* Opportunity to grow into consultancy or functional roles over time.
* Work with a supportive and experienced Dynamics team.
* Exposure to diverse client sectors and real-world challenges.
* Competitive salary and ongoing training and certification support.
This is a great role for a support professional looking to deepen their expertise in Dynamics 365 Business Central, with clear routes for progression into functional or consultancy paths within a Microsoft Partner setting. If you are interested, please send your CV to-
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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