About Us
The Institute of Directors (IoD) Ireland is the leading membership body for directors and business leaders. Our purpose is to instil stakeholder trust and confidence in organisations by educating, informing, and supporting directors and business leaders to lead successfully. Our vision is for Ireland to be an exemplar of corporate governance.
We provide trusted guidance, high-impact training, and expert support to help members lead with confidence and strengthen the performance of organisations across the private, public, and not-for-profit sectors.
The Role
We're seeking an organised, proactive, and detail-oriented Learning and Education Coordinator to join our Learning and Education (L&E) team. You'll help us deliver high-quality learning experiences that strengthen leadership and governance across Ireland's boardrooms.
Reporting to the Head of Learning & Education, this role plays a key part in delivering and supporting IoD Ireland's education programmes. The successful candidate will ensure smooth and efficient administrative processes, accurate data management, and excellent participant experiences.
The ideal candidate will have strong administrative experience, attention to detail, and a commitment to high standards of customer care. This role will suit someone who enjoys coordinating multiple activities, maintaining organised systems and schedules, and providing professional and friendly support to members, participants, and presenters.
Key Responsibilities
Workshop Administration and Coordination
* Coordinate logistics, participant communications, and attendance tracking for workshops and programmes.
* Maintain accurate data across key systems (HubSpot, LMS, Excel) in collaboration with the Technology & Digital Operations Manager.
* Manage participant communications including joining instructions, confirmations, reminders, and post-event follow-up.
* Support online and in-person delivery, including materials preparation, room setup, catering, and Zoom links.
* Complete post-event follow-up, attendance reconciliation, and invoice processing.
Customer and Participant Support
* Provide a high level of customer service and administrative support to members and participants, ensuring all interactions are handled professionally and promptly.
* Respond to queries via email and phone, providing clear, accurate information about IoD programmes and workshops.
* Ensure participant satisfaction through clear communication, attention to detail, and a helpful, solution-focused approach.
AI-Enabled Systems and Digital Improvement
* Demonstrate curiosity about how AI tools can improve efficiency and data accuracy within Learning & Education operations.
* Assist in setting up, maintaining, and improving AI-enabled systems (e.g., scheduling tools, HubSpot enhancements, automated templates, or data dashboards).
* Support accurate data entry, organisation, and quality control to enable AI-driven insights and reporting across L&E activities.
* Assist with the LMS to optimise employment of LMS features and to drive a better participant experience
Data and Reporting
* Maintain participant and programme records accurately within HubSpot and Excel.
* Support data accuracy and reporting by following agreed administrative procedures.
* Work with the Technology & Digital Operations Manager to ensure finance and CRM system alignment for workshop-related reporting and invoicing.
Presenter, Partner and Communications Support
* Liaise with presenters, venues, and suppliers to confirm logistics, materials, and timelines.
* Coordinate with Marketing and Communications to ensure workshop information is accurate and up to date across all channels.
* Maintain and issue clear, accurate participant-facing communications.
Team and Administrative Support
* Maintain shared calendars, workshop schedules, and project timelines.
* Provide cover for essential administrative tasks during absences.
* Contribute to L&E meetings and continuous improvement initiatives.
Skills & Experience
Essential
* Proven experience in administration, coordination, or customer service roles.
* Excellent organisational and administrative skills with a high level of attention to detail.
* Strong written and verbal communication skills.
* Experience coordinating events, workshops, or training programmes.
* Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or LMS platforms.
* Ability to manage multiple tasks and priorities in a fast-paced environment.
* Team-focused with a positive, solutions-oriented attitude.
* Comfortable working in a small, high-performing organisation where flexibility and accountability are valued.
Desirable
* Experience in a membership body, training, or education environment.
* Familiarity with HubSpot CRM or a learning management system (LMS).
* Interest in developing skills in data reporting and process improvement.
Education and Qualifications
* A relevant third-level qualification (e.g., Business, Education, or related field) or equivalent professional experience.
* Additional professional development or certification in administration or customer service is an advantage.
What We Offer
* Competitive salary and benefits package.
* 10% employer pension contribution (post-probation).
* Life Assurance and Income Protection.
* Hybrid working model.
* Employee Assistance Programme.
* Generous holiday allowance with buy/sell options.
* Opportunities for professional development and growth in a learning-focused environment.
* A collaborative, inclusive, and purpose-driven workplace.
As an equal opportunities employer, we welcome applications from suitably qualified candidates from a wide range of backgrounds and experiences, in support of our commitment to diversity, inclusion, and good governance.