About Our Organisation:
Our organisation is a leading provider of social housing in Ireland, with a vision to make a real difference by delivering quality homes and innovative integrated housing solutions to individuals and families. We are passionate about our people and the delivery of a tenant-first service.
We have a dedicated team that is committed to finding the right people who share our purpose, vision, and values. In return, we support them to learn, grow, and excel in an exciting and diverse organisation.
We foster an inclusive and collaborative work environment that values every person who works with us and all those who live in our homes and communities. Reflecting the growing diversity of the communities in which we work, we welcome applications from people of all cultures, nationalities, genders, and backgrounds traditionally marginalised in society.
The Role
This pivotal role within the Services Department focuses on enhancing the quality, efficiency, and responsiveness of our housing management services. The Housing Practice & Lettings position supports the continuous improvement of Circle VHA's services by ensuring that policies, procedures, and frontline practices align with regulatory standards, organisational goals, and tenant needs.
This role bridges operational delivery and strategic development, using data insights, regulatory knowledge, and stakeholder engagement to promote service excellence and best practice across the organisation.
* Main Responsibilities:
* Support the delivery and analysis of tenant satisfaction and engagement surveys and other feedback mechanisms.
* Present tenant feedback through surveys and other channels, contributing to the insight needs of Circle.
* Monitor trends and provide data for reports that shape Circles understanding of the tenant experience and drive service improvement.
* Assist in auditing information on the housing management system, working in conjunction with the Quality and Compliance Manager to ensure data integrity and compliance with organisational standards.
* Draft and recommend operational policies, procedures, and tools specific to housing and lettings.
* Deliver policy-related training to frontline housing staff to ensure compliance with service delivery standards and statutory and regulatory requirements.
* Support the management of Housing Service Department complaints in line with organisational policy and provide administrative support to the Tenant First Link Committee.
* Promote a culture of continuous improvement within housing services.
* Provide training, guidance, and practical support to frontline staff on housing legislation, policy, and procedures.
* Act as a point of expertise for housing best practice and help build capacity across operational teams.
* Coordinate and deliver departmental inductions specific to housing operations.
* Support the housing services' apprenticeship programme.
* Organise and deliver detailed recommendations for housing operational policy or service improvements.
Required Skills and Qualifications:
Key Competencies:
* Commitment to demonstrating Circle VHAs WE HEAR values.
* Excellent IT skills.
* Data management and analysis.
* Customer-focused.
* Demonstrable Team working skills.
* Communication Skills.
* Brand integrity.
Benefits:
What We Offer:
* Work From Home Hybrid.
* Pension.
* Milestone Gifts.
* Further Education Assistance.
* 26 day annual leave Company days.
Contact Us
We look forward to hearing from you.