Bulgarian (or multilingual) Professionals – Communication Operations Analyst (Dublin)
Location: D18, Dublin, Ireland
Salary: €31, per annum
Are you multilingual and looking to take the next step in your career within a global tech environment?
Our client, a world-leading social media and technology company, is looking for motivated professionals with customer-facing or communication experience to join their growing Communication Operations team in Dublin.
This is a fantastic opportunity for those who are detail-oriented, resilient, and passionate about ensuring a safe and positive online experience for millions of users worldwide.
Main Responsibilities:
1. Investigate and resolve reported issues submitted via the ticketing system, such as account support requests or potentially abusive content.
2. Enforce the client's Terms of Use by carefully monitoring and reviewing reports of policy violations.
3. Stay informed and up to date on the client's products, community standards, and processes.
4. Gather, analyse, and utilise data to identify ways to improve the overall user experience.
5. Recognise trends and patterns in reported content and escalate complex or policy-sensitive issues to the global team.
6. Identify inefficiencies in workflows and suggest process improvements.
7. Review and handle sensitive content with discretion, professionalism, and resilience.
What We're Looking For:
8. Strong personal resilience and the ability to thrive in a fast-paced environment.
9. Excellent interpersonal, verbal, and written communication skills — and above all, empathy.
10. Adaptable, proactive, and solution-focused mindset.
11. Strong decision-making, prioritisation, and teamwork abilities.
12. Effective time management and organisational skills.
13. Proven ability to meet KPIs and manage tasks efficiently.
14. Confidence in dealing with sensitive and sometimes challenging material.
Language Requirements:
15. Fluent to near-native level in your Bulgarian, with a deep understanding of the region's culture and social context.
16. Advanced level of English
Compensation & Benefits:
17. €31, per annum (base salary)
18. Free on-site meal (lunch or dinner)
19. Private healthcare
20. Pension contribution
21. 25 days of annual leave
22. Extensive training and access to CPL's Wellness Programme
23. TaxSaver and Bike-to-Work Schemes
24. Full training provided
Please note:
25. Due to the nature of this role, candidates must be fully confident and comfortable dealing with sensitive content.
26. Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G valid for at least 12 months or renewable).
Interested? Apply now, or send over your CV to