Customer Service Professional
We are seeking a highly skilled and motivated CUSTOMER SERVICE PROFESSIONAL to join our team. As the first point of contact for customers and brand partners, you will be responsible for handling inquiries, addressing issues, and providing exceptional customer service.
The ideal candidate will have excellent communication skills, both written and verbal, with the ability to work independently as well as part of a team. Strong problem-solving abilities, attention to detail, and the ability to maintain professionalism under pressure are essential requirements.
Key Responsibilities:
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You will be required to respond promptly to customer inquiries through various channels including phone calls,email live chat in addition manage product complaints ensuring prompt resolutions while maintaining high level of customer satisfaction
Returns queries related products orders refunds exchanges communications escalations handle complex cases navigate back office systems support colleagues provide seamless experience adheres company procedures guidelines compliances