Overview
We are seeking a highly motivated and detail-oriented individual for an Associate Director, Training Governance role. This role will provide centralized governance for coder readiness, ensuring all production teams meet minimum training standards prior to release. The successful candidate will be responsible for ensuring all coders meet standardized training requirements across regions and for driving innovation in training processes and tools. This position plays a pivotal role in elevating training quality globally by bridging current inconsistencies between training content delivery and assessment across locations.
Schedule
Full-time position with standard working hours of Monday - Friday, 9am - 5pm. Careers with Optum offer flexible work arrangements, and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities
* Governance & Standardization: Develop, implement, and maintain a centralized governance framework for training and coder readiness. Define and enforce minimum standards for training content, delivery, and assessment across all regional sites. Ensure alignment between training practices and production requirements to minimize readiness gaps.
* Training Program Oversight: Oversee the development and refinement of global training curricula, ensuring content accuracy and consistency. Collaborate with subject matter experts and regional trainers to review and improve training materials. Monitor training compliance and identify areas for improvement through structured evaluations and feedback loops.
* Cross-regional Alignment: Act as a neutral, central point of coordination between regional training teams to ensure global consistency. Facilitate best practice sharing and cross-regional collaboration to eliminate redundant or conflicting training approaches. Lead initiatives to harmonize training tools, platforms and evaluation criteria.
* Process Improvement & Innovation: Use data driven insights to continuously improve training effectiveness and relevance. Introduce scalable training solutions that leverage technology. Identify emerging training needs and proactively design strategies to address them.
* Quality Assurance Support: Analyze training-related root causes of QA issues and implement corrective action plans. Collaborate with QA teams to align training priorities with operational goals. Track and report on key QA trends linked to training gaps or inconsistencies.
* Performance Monitoring & Reporting: Establish metrics to track training effectiveness, learner progress, and knowledge retention. Prepare and deliver regular reports and dashboards for leadership, highlighting training KPIs. Leverage process analytics to drive data-informed decision-making.
Qualifications
* Bachelor\'s Degree (or higher) in business, HR, Operations, or a related field
* Experience working in a global or cross-regional organization
* Knowledge of training and development platforms or tools
* Proven experience in training governance, learning and development, or process improvement
* Experience with quality assurance frameworks and training standardization
* Advanced level of proficiency with Excel
Soft Skills
* Communication and cross-functional leadership skills
* Ability to work in a globally distributed environment and drive consistency across regions
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to UnitedHealth Group\'s Telecommuter Policy.
At Optum, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, or any other characteristic protected by law. Optum is a drug-free workplace. 2025 Optum Services (Ireland) Limited. All rights reserved.
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