Experienced Receptionist – 4* Grand Hotel, Malahide
Are you an experienced and customer-focused Hotel Receptionist? If so, we've just the role for you. We are now recruiting experienced Receptionists to join our front office team on a full-time permanent basis.
The candidates must have previous experience as a receptionist in a hotel environment.
Now under the management of FBD Hotels & Resorts, the iconic four-star Grand Hotel Dublin, located in the heart of Malahide, offers a unique seaside retreat while remaining conveniently close to Dublin City Centre — just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.
Responsibilities will include:
1. Greet guests in a warm and friendly manner, outlining the facilities of the hotel.
2. Check in and out guests efficiently and professionally using Opera Cloud.
3. Advise all departments of any special requests by guests, e.g., dinner reservations, taxis, room service.
4. Correctly post all charges to the individual guest rooms.
5. Inform the Duty Manager of any guest queries, complaints, or suggestions.
6. Handle safe deposits for guests, foreign exchange, and monies at the desk.
7. Oversee that all departmental floats are signed in and out correctly.
8. Attend all departmental and hotel training courses and meetings as required.
9. Pass detailed information to the following shift during handover.
10. Update Opera on serviced and out-of-service rooms, liaising with the Accommodation Department.
The ideal candidate:
* Has good knowledge of Opera PMS, ideally Opera Cloud version.
* Has at least 2 years of experience in a busy hotel reception.
* Is enthusiastic, motivated, hardworking, with a strong commitment to quality, high standards, service, and customer care.
* Possesses excellent attention to detail, interpersonal, and communication skills, and can work well within a team environment.
Perks of joining the team:
We have a very friendly and helpful team, and we hope you will fit right into our family. We provide:
* Flexible working conditions
* Great remuneration package
* Meals on duty
* Complementary staff parking
* Free membership of Arena Leisure Centre
* Staff recognition and awards
* Family and friends discounted rates in FBD Hotels in Ireland and Spain
* Taxsaver Scheme
* Cycle to work scheme
* Cash saving scheme
* Refer a friend scheme
* Free access to Arena Gym
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