Social network you want to login/join with:Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Job TitleBusiness Systems PartnerDepartmentBusiness SystemsLocationMilton Keynes/LondonSummaryAs a Business Partner you will be a key liaison between the Business and our Group IT function, ensuring applications are implemented in alignment with the Group’s strategy, ensuring that the business can make best use of any application.Key ResponsibilitiesProvides relevant management information to senior managersDeliver essential support for projects that utilize Acturis as a back-office systemEvaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications ManagerTranslate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when requiredMaintain accurate system configurationrecords, in line with changes madeEvaluate existing business processes and seek areas to improve operational efficiency including the introduction of automationand workflowsGather feedback and development suggestions from users and feedback to ActurisShare knowledge on best practice hints & tips with super usersSupport QA test team on creation of test scripts.Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolvedin a timely, priority-based mannerEscalate queries and issues to line manager or second line colleagues,as appropriateIdentify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for ActurisProvide assistance to the document templates team.Help mentor other team members in ActurisKnowledge5+ years Acturis experience essentialUnderstanding of the organisation and the sector it operates in.Knowledge of Broking Applications within the Specialty processing area.Understanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA, TCF & DORA desirable.SkillsExcellent communication skills (written and verbal)Ability to translate technical requirements to the businessAccuracy and attention to detail.Ability to process work quickly and efficiently.Ability to prioritise work and meet deadlines.Confident dealing with varying levels of stakeholdersExcellent skills in MS Office ProductsWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent
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