Project Manager – Customer Information Systems (CIS)
Location: Dublin
Salary: DOE
Role & Purpose:
Lead and deliver a programme of Customer Information System (CIS) projects within agreed timeframes, budgets, quality, and scope.
Key areas of focus include:
Station Customer Service Systems (SCSS): Implement Passenger Information Display Systems (PIDS), Public Address (PA) systems, Help Points (HP), CCTV, telecoms infrastructure (e.g., cabling), and associated civil/structural works at stations nationwide.
Customer Communications Centre (CCC): Develop a centralized communication facility within a National Control Centre, equipped with an Integrated Systems Management Platform (ISMP) to monitor and control station systems, enhancing the customer experience.
Deliver full project lifecycle management: inception, design, procurement, construction, commissioning, and handover.
Monitor and report on project progress, ensuring compliance with relevant standards, regulations, and legislation.
Provide professional support to senior management and deputise when required.
Support the delivery of other projects within the wider capital investments programme as needed.
Reporting Relationships
Reports To:
Senior Project Manager, CIS, Railway Systems, Network Enhancements
Manages:
Assistant Project Managers
Works With:
Programme and Project Managers, Planners, Task Leaders, external consultants and contractors
External agencies (e.g., regulatory bodies, local authorities, funding authorities)
Internal departments across engineering, operations, IT, procurement, legal, property, and other support functions
Key Qualities
Essential:
Degree in Building, Engineering, Construction, or Project Management
Member of a relevant professional body (e.g., Engineers Ireland)
Minimum of 10 years' project engineering experience in a railway or regulated engineering environment
Strong leadership, communication, negotiation, and interpersonal skills
Experience managing budgets and schedules on projects of similar scale
Desirable:
Experience managing complex, multi-disciplinary projects in rail or infrastructure
Familiarity with railway operations and CIS systems
Knowledge of project procedures, contract management (e.g., Public Works Contracts), and Construction Regulations
Understanding of Safety Management Systems
Competencies:
Proven project management capability
Technical knowledge and commercial awareness
Strong planning and organisation skills
Effective communication and relationship building
Leadership and team management
General Management Responsibilities
Safety:
Uphold all safety responsibilities as outlined in the Safety Responsibility Statement
Ensure project compliance with health and safety legislation and company policies
Conduct safety audits, reviews, and incident investigations where required
Engineering:
Ensure projects adhere to relevant standards and policies
Provide technical oversight across all phases
Business:
Manage the overall delivery of assigned projects
Maintain coordination with internal and external stakeholders
People:
Communicate with internal teams and external stakeholders
Support and manage project team resources
Lead by example and foster a productive project environment
Specific Responsibilities
Engineering:
Oversee feasibility, design, procurement, construction, and handover
Ensure robust project control systems are in place and maintained
Safety:
Ensure design and construction adhere to safety standards and regulations
Facilitate safe design and execution throughout the lifecycle
Promote safety through regular reviews and workshops
People:
Manage and support project team members
Engage stakeholders throughout project delivery
Finance:
Manage project budgets and financial reporting
Ensure accurate financial authorisation and adherence to procurement policies
Contribute to performance and budget tracking reports
For more information, please apply through the link provided for the attention of Daniel Kirwan or email daniel.kirwan@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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