Zinkworks is a global leader in innovation, headquartered in Athlone, Ireland, with three office locations worldwide.
We utilise the latest cutting-edge technologies to bring industry-leading expertise to our Telecommunication and Financial services clients.
We are adept at developing custom innovations that streamline our clients' workflows and improve operational efficiency.
With a commitment to quality and customer satisfaction, we have earned a reputation as a trusted partner for businesses seeking reliable software services.
About the Role
We're hiring
Senior Platform Engineers
to support the design, delivery, and scaling of cloud-based infrastructure that underpins our clients enterprise contact centre.
This is an opportunity for experienced engineers to join a team that values automation, cloud-first thinking, and on-the-job learning in
VoIP/SIP
and
contact centre technologies
.
You'll help scale Kubernetes-based systems, improve observability, and integrate CI/CD pipelines — all while being mentored by voice platform experts to gain exposure to tools like
Genesys
,
Amazon Connect
, and more.
Key Responsibilities
Build and maintain resilient Linux-based systems for customer contact services
Contribute to platform automation, monitoring, and deployment tooling (CI/CD, GitOps, etc.)
Troubleshoot and support production systems in a 24/7 high-availability environment
Collaborate with senior engineers to upskill in SIP, VoIP, and telephony environments
Participate in agile sprint cycles, code reviews, and platform optimisation efforts
Write and maintain platform documentation and incident runbooks
Ideal Experience
5+ years in
platform, cloud, DevOps, or infrastructure engineering
roles
Strong skills in
Linux
,
Docker/Kubernetes
Experience with AWS Cloud Services and monitoring frameworks
Contact centre tooling
(Genesys, Amazon Connect, Avaya) in call routing is a plus.
Experience supporting production systems in a regulated or enterprise environment
Scripting experience (Python, Bash, etc.) and solid understanding of system-level debugging
CI/CD tools are nice to have (e.g. Jenkins, Ansible, Git)
If you do not check every box, please apply all the same and we can evaluate your application overall!
Why Work With Us?
At Zinkworks, we champion innovation and creativity within our diverse and supportive work environment.
We are committed to providing avenues for professional growth and development, ensuring you become a pivotal part of charting the future of technology solutions.
Join us if you are passionate about leading-edge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.
#J-*****-Ljbffr