Senior Credit Manager
We are seeking an experienced Senior Credit Manager to join our dynamic finance team. This is a fantastic opportunity for a highly motivated individual to take ownership of the credit control function and contribute to process improvement in a supportive, collaborative environment.
Job Description
As a Senior Credit Manager, you will be responsible for managing the full credit control process across both B2B and B2C ledgers. You will proactively monitor and reduce aged debt, ensuring timely collections and process cash allocations, direct debits, and online payment platforms.
You will investigate and resolve payment issues, including bounced payments and customer queries. You will collaborate with finance, sales, and operations teams to resolve billing discrepancies promptly and maintain regular communication with our outsourced credit management partner.
Key Responsibilities:
* Manage the full credit control process across both B2B and B2C ledgers.
* Proactively monitor and reduce aged debt, ensuring timely collections.
* Process cash allocations, direct debits, and online payment platforms.
* Investigate and resolve payment issues, including bounced payments and customer queries.
* Collaborate with finance, sales, and operations teams to resolve billing discrepancies promptly.
* Maintain regular communication with our outsourced credit management partner.
Required Skills and Qualifications
To be successful in this role, you will need:
* A minimum 3 years of experience in credit control, ideally in a fast-paced environment.
* Strong communication skills with the ability to build positive relationships across internal and external stakeholders.
* Demonstrated ability to manage a high volume of accounts whilst meeting KPI targets.
* Proficient in Excel or Google Sheets for reporting and reconciliations.
* A solutions-oriented approach with a continuous improvement mindset.
* The ability to work independently, prioritise tasks, and manage deadlines effectively.
Benefits
We offer a competitive salary, hybrid working model (after probation), study support for further professional development, company pension (after probation), and a collaborative and supportive finance team culture.
What We Are Looking For
We are looking for a highly motivated and experienced Senior Credit Manager who is passionate about credit control and process improvement. If you have a proven track record of success in this field, we would love to hear from you.