About The OpportunityJob Type: PermanentApplication Deadline: 15 November 2025Job DescriptionTitleSenior Support AnalystDepartmentISS Delivery - Production SupportLocationDublinReports ToAssociate DirectorLevelApplication Support - 3About Fidelity InternationalWe're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team ISS Production Services and feel like you're part of something bigger.Our ValuesIntegrity- Doing the right thing, every time and putting the client firstTrust- Empowering each other to take the initiative and make good decisionOur BehavioursOur employees should be:Brave- Challenge the status quo, be accountable and speak upBold- Act with conviction, encourage diverse thinking and keep things simpleCurious- Learn to do new things in better ways and encourage fresh thinkingCompassionate- Have empathy, care for colleagues, clients and the communityAbout Your TeamISS (Investment Solutions and Services) is aligned to execute FIL's overall strategic vision to simplify and improve our work through a culture of efficiency, continuous improvement and collaboration, with the customer and client needs at the centre of all that we do. The AMO capability provides systems development, implementation and support services across many of the investment services and fund accounting functions. A range of applications, data warehouses and reporting functions are supported. The department is also currently seeking to satisfy the high level of demand for the execution of programmes of a strategic nature and the establishment of a strategic target operating model.About Your RoleYou will be responsible for working with the ISS Associate Director managing an organisation that is responsible for service delivery to all users of the platform, being recognised as a Trusted Advisor, building confidence in coordination/management of issues, anticipating future support requirements in an ever-evolving business environment, and ensuring long term stability of the platform. You will be responsible for ensuring the application stability working in close partnership with both delivery and infrastructure teams to meet or exceed business requirements in a robust, supportable, and cost-efficient manner. Success in this role will require building strong and engaging relationships with your business and technology stakeholders both internally and externally to drive operational excellence and enhance the client support experience.About YouAs a Senior Support Analyst, you will act in a manner consistent with FIL values, working together with your team mates locally and in other locations and demonstrating a passion for completing work with an emphasis on quality, setting high standards of excellence and enthusiastically taking on new challenges. Fostering a "one global team" culture, encouraging the free sharing of knowledge, and collaborating across borders.Key ResponsibilitiesResponsible for support operations including health checks, business service requests, production incident investigations and root cause analysis with focus and emphasis on supporting the platforms.Ensure adherence to service management standards including incident, problem, change and release managementProvide articulate, accurate and timely updates on issues to stakeholdersResponsible for supporting critical asset management applications, including internally developed systems, and their integration with upstream and downstream systems.Coordinate and facilitate resolution for major incidents engaging with the incident management team, upstream providers, infrastructure teams etc. as requiredFollow-up on issues ensuring appropriate remediation tasks get completedCollaborate with delivery teams, ensuring support requirements are met prior to production deploymentResponsible for raising change tickets and communicating appropriatelyImplement efficient, well-rehearsed business continuity and service recovery plansEnsure operational stability by continually improving processes and implementing proactive monitoringPerform regular knowledge sharing through documentation and training sessions to other membersCollaborate with regional teams to evolve firm-wide best practicesWilling to work in a 24x7 environment participating in an on-call rota as well as night and weekend workEssential SkillsIndepth Oracle experience with strong focus on PL/SQL stored proceduresExcellent Informatica experience with Power CentreHands-on experience with scheduling tools - Control-M would be a definite plusStrong programming/scripting background (e.g., Python, Go, Shell) with a focus on automation and tooling.Familiarity with event-driven systems, message queues (e.g., Kafka), databases (Oracle), and cloud-native platforms.Experience of GitHub/Bitbucket as source control tool and build tools like Jenkins, UrbanDeployGood Operating Systems knowledge and associated commands (UNIX (AIX/Linux), MS Windows)Familiarity in Data Warehouse, DataMart and ODS conceptsKnowledge of essential Software Engineering principlesKnowledge of ITIL practicesExperience working with enterprise messaging products (preferably MQ Series)Feel rewardedFor starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit For more about our work, our approach to dynamic working and how you could build your future here, visit