Front Office Receptionist – The Spencer Hotel
We are looking for a Full Time Receptionist to join the Front Office Team in the day‑to‑day running of the front desk at The Spencer Hotel. The role ensures that all day‑to‑day operations are carried out in line with department and hotel standards and that guests receive 100% quality service at all times.
Key Responsibilities
* Manage daily front desk operations and provide high‑quality customer service to guests.
* Handle reservations, check‑in/out procedures and any guest enquiries.
* Maintain accurate guest records using the Opera system (knowledge preferred).
* Collaborate with other hotel departments to ensure smooth service delivery.
Qualifications
* Front office, hospitality or retail experience.
* Previous 4‑star hotel background desirable.
* Knowledge of the Opera system an advantage.
* Excellent customer service skills.
* Professional demeanour and telephone manner.
* Ability to work in a busy environment.
* Fluent spoken and written English essential.
Location
The Spencer Hotel is located in Dublin’s financial district, 10 minutes’ walk from O’Connell Street with excellent public transport links.
Benefits
* Meals on duty.
* Reward schemes and discounts on F&B & fees across the group.
* Discounted Health Club membership.
* Bike to Work Scheme and TaxSaver Travel Scheme.
Skills
Opera, hotel reception, guest relations
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