Responsibilities
The Trust & Safety team is dedicated to making our platform a safe and welcoming place for everyone. We are looking for a Global Head of Policy – Interactions to lead the strategy and execution of safety standards for our high-engagement surfaces: Comments and Direct Messaging (DMs).
As the Head of Global Policy – Interactions, you will be a key organizer, influencer, and subject matter expert, guiding your team to strike the right balance between mitigating harm and enabling expression. You will provide strategic leadership across the company, championing user safety and well-being while ensuring policies are globally consistent yet locally relevant.
This is a product policy leadership role, not a purely compliance function. You will serve as the critical bridge between policy conception and technical execution, collaborating directly with Product and Engineering to transition our safety standards into an AI-first moderation era. Your leadership will directly impact the quality and efficiency of moderation systems, ensuring policies are actionable, scalable, and optimized for technical integration.
Responsibilities
Strategic Leadership & Product Alignment
* Develop safety strategy: Identify and anticipate product and content safety risks for Comments and DMs, leveraging solutions to effectively address risks by optimizing policy iteration and implementation procedures;
* Product-Policy integration: Work closely with product teams to promote community well-being and user safety through the optimization of product safety features and product strategy. Translate abstract policy principles into concrete technical requirements and system design inputs;
* Lifecycle management: Oversee the end-to-end lifecycle of policy implementation ensuring adherence to T&S standards while solving critical operational bottlenecks.
Leadership & Team Management
* Team development: Lead and develop a high-performing, inclusive, and collaborative global policy team, fostering a culture of rigorous analysis and operational excellence;
* Cross-functional collaboration: Drive alignment across diverse stakeholders (Ops, Product, Legal) to execute high-impact policy cascades;
* Execution rigor: Lead a team of specialists to achieve deployment speed and precision, ensuring that policy intent is preserved as it moves from written text to AI models and human moderation queues.
Qualifications
Minimum Qualifications:
* Education: Bachelor's degree in Public Policy, Law, Business Administration, Computer Science, or a related field.
* Experience: At least 5 years of experience in policy operations, product policy, Trust & Safety, or program management within technology or content moderation sectors.
* People management: Experience leading and scaling global, high-performing teams.
* Product Fluency: Proven track record of working directly with Product, Engineering, and AI/ML teams to turn policy requirements into practical, technical solutions. Deep understanding of content moderation workflows and AI-driven policy tools.
* Domain Expertise: Strong understanding of the Trust & Safety ecosystem and major policy domains, including Hate Speech, Harassment, Misinformation, and Abuse/Exploitation.
* Strategic Capability: Proven track record of designing scalable processes and driving alignment across diverse teams (e.g. Policy, Product, Engineering, Operations).
* Communication: Excellent communication skills, able to translate complex policy concepts into actionable plans for technical and non-technical stakeholders.
Preferred Qualifications:
* Business Acumen: Deep understanding of the content ecosystem and business landscape, with the ability to balance compliance requirements, operational feasibility, and user experience.
* Innovation: Experience in designing or scaling an experimental policy framework or implementing process transformations in fast-paced environments.
* Global Complexity: Experience navigating global legal, regulatory, and cultural complexity in a leadership capacity.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.