Talent Partners are currently recruiting for a Global Head of Customer Support on behalf of a scaling international fintech business.This is a high-impact leadership opportunity to shape and scale global support operations across multiple regions. Our client is seeking a strategic and experienced leader to centralise teams, standardise processes, and drive service excellence in a growing, fast-paced environment.You will lead a global support function of 50+ professionals, aligning people, tools, and processes to deliver high-quality, cost-efficient service across multiple products and geographies. This role will play a key part in improving the customer experience and driving operational excellence, working closely with cross-functional teams to ensure support services evolve in line with business needs.Key ResponsibilitiesLead the centralisation and optimisation of global customer support operations, building a cohesive and scalable function.Design and implement standardised processes, systems, and tools to ensure consistent service delivery worldwide.Establish a tiered support model to improve efficiency, resolution times, and overall customer satisfaction.Drive automation and workflow enhancements to reduce friction and increase service responsiveness.Ensure service excellence across multiple products and geographies, with a sharp focus on quality and cost efficiency.Utilise data and KPIs to measure performance, reduce escalations, and inform continuous improvement.Collaborate cross-functionally with Product, Technology, and Commercial teams to embed support insights into product development.Provide leadership and development opportunities for a global support team of 60+, fostering a culture of accountability, innovation, and customer focus.Align support strategy with wider business goals, including sustainability and customer empowerment.What We're Looking ForProven track record in leading large, multi-regional support teams within a fast-paced tech or fintech environment.Strong background in service optimisation and performance management, including cost control and quality assurance.Hands-on experience designing and operating tiered customer support structures.Expertise in data-driven decision making, with deep understanding of support KPIs, customer satisfaction metrics, and feedback loops.Demonstrated ability to manage and influence cross-functional stakeholders at a senior level.Leadership style grounded in collaboration, accountability, and continuous improvement.Experience working across diverse cultures and regulatory landscapes.Passion for building high-performing teams and transforming customer experience through innovation.Our client is a fast-growing international fintech organisation focused on delivering intelligent automation software to its global customer base. With a collaborative, purpose-driven culture and a strong focus on impact, innovation, and growth, this business offers a unique opportunity for a senior leader to make a lasting contribution to its future success.If you are a strategic leader with a passion for transformation, operational excellence, and customer success, we would love to hear from you.