Join Our Customer Service Dream Team Do you thrive on delivering exceptional customer experiences? Love solving problems and making someone's day better? If that sounds like you, we'd love to welcome you to our vibrant team of Customer Service Advisors What's in it for you?Permanent contract with a competitive salary of €29,432 per year40 hours per week on a rotational shift patternWork-from-home flexibility – no commute, just comfort Shift Details: We operate across:Monday to Friday: 6am–9pmSaturday: 8am–6pmSunday & Bank Holidays: 10am–6pmSo, full flexibility is key to success in this role. Starting 12 January 2026 Remote Ready? You'll need a quiet, private space and a reliable setup to work from home comfortably and professionally throughout your shift.Job title:Customer Service Advisor - Work from homeJob Description:What you'll be doing: You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.Identifying vulnerable customers and adapting approach, providing additional support when required.Handling escalated customer queries with empathy and integrity, logging accuratelyDealing with a wide range of queries across telephony / email / web chat / channelsWhat we're looking for:Previous experience within a similar role, ideally with experience of working with Social media platformsExcellent written English skillsProficient in using various computer applications and software simultaneouslyAn attentive listener who can empathise and adjust to different customer needsA self-motivated individual who takes responsibility for customer issues and follows them through to resolutionA positive and enthusiastic person who shares our vision of delivering excellent customer service every timeWorking from home you will require a quiet, private and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speedWhat's in it for you? A starting salary of €29,432per annumInternal career progression and development opportunities – most of our management team started with us as Advisors22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidaysLife Assurance cover, covering x2 of your salary after qualifying periodAccess to the Capita Pension SchemeAccess to our Employee Assistance ProgrammeDiscounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes onThis role is open to those residing in the Republic of Ireland.About Capita Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Location:Cork,IrelandTime Type:Full timeContract Type:Permanent