Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.
Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point)- is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.
We are seeking a technically skilled and customer-focused IT Support Technician with strong problem-solving abilities. In this role, you will be the first point of contact for IT-related queries, ensuring timely resolution of user issues and the smooth operation of IT systems, among other duties.
Key Responsibilities:
* Provide IT support to users and act as the first point of contact for issue resolution.
* Troubleshoot hardware, software, and network problems.
* Install, configure, and maintain hardware and software components.
* Repair or replace damaged computer hardware.
* Assist with ethernet cabling and network system installations.
* Log, track, and update all service requests in the ticketing system.
* Maintain accurate technical documentation.
* Build strong working relationships with clients and colleagues across departments.
Requirements:
* 3+ years' experience in IT support and systems maintenance.
* Strong written and verbal communication skills.
* Excellent interpersonal and customer service skills.
* Attention to detail with strong problem-solving abilities.
* Self-motivated and results driven.
* Ability to lift up to 25kg (e.g., servers, PCs, and related equipment).
* A relevant third level degree is desirable but not essential.
Preferred Experience:
* Microsoft Windows desktop and server environments.
* Microsoft 365 cloud environment.
* On-Premises and Azure Active Directory.
* VoIP phone systems.
Please note, this job is based on-site in Gweedore, Co. Donegal, therefore applicants must be within commuting distance.
Applicants must currently reside in Donegal and have the right to work in Ireland.
At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
Job Type: Full-time
Ability to commute/relocate:
* Gweedore, CO. Donegal: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you have a third level qualification?
Experience:
* IT Support Technician: 3 years (required)
Work Location: In person