Join Our Team as Front Office Supervisor at Manor West Hotel
Are you a natural leader with a passion for delivering exceptional guest experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you to shine at Manor West Hotel in the vibrant city of Tralee
About Us:
Nestled in the heart of Kerry, Manor West Hotel stands as a beacon of warm Irish hospitality, where guests are embraced with genuine care and personalised service, ensuring an unforgettable experience. From intimate corporate meetings to grand international events, we take pride in crafting moments that transcend expectations. Our team is committed to excellence, sustainability, and cultivating an inclusive and collaborative culture.
About the Role:
As the Front Office Supervisor, you will stand at the forefront of our guest experience, leading a team dedicated to excellence. You'll oversee the daily operations of our front desk, ensuring smooth check-ins, personalised service, and seamless coordination with other departments. With an unwavering focus on continuous improvement and a drive for standardising our procedures, you'll inspire your team to exceed guest expectations and create lasting impressions that keep them coming back for more.
Key Responsibilities:
* Provide guidance, training, and support to team members of varying experience levels, fostering professionalism and with a focus on continuous improvement - in line with company objectives
* Prepare weekly rosters, ensuring efficient scheduling of team members to meet operational needs and maintain productivity during each shift.
* Assist in reviewing, updating, documenting, and communicating new standard operating procedures, ensuring thorough training for all team members.
* Foster a positive team culture, promoting collaboration within team and other departments and maintain a cohesive and productive work environment among Front Office and Guest Services team members.
* Disseminate guest feedback to the entire team to enhance guest service and operational efficiency in collaboration with senior management.
* Oversee the smooth daily operations of the front desk, including warmly greeting guests, managing check-ins and check-outs, and attending to special requests, ensuring adherence to hotel standards.
* Provide exemplary customer service by anticipating and fulfilling guest needs, offering local recommendations, and promptly addressing queries and concerns.
* Handle cash, credit card, and voucher transactions accurately and securely, ensuring compliance with established procedures and policies.
* Address guest concerns promptly and professionally, following established protocols and communicating significant issues to management when necessary.
* Assist in promoting sales opportunities within the department and provide support across various areas of the hotel as needed.
Candidate Requirements:
* Extensive experience in 4/5-star hotel operations – 1 year in a supervisory or senior capacity in a busy hotel Front Office with a strong background in Front Office systems (HotSoft / Siteminder etc.) advantageous
* Strong Interpersonal & Communication Skills - Essential for cultivating positive interactions with guests, colleagues, and vendors – across a variety of nationalities and experience levels, ensuring a welcoming and collaborative atmosphere at the hotel reception
* Ability to take initiative to independently manage situations that may arise
* Strong leadership, with the ability to motivate, supervise and train an established team. Confident Team supervision skills – ability to embrace change, foster teamwork and set clear, achievable goals for their team – taking a proactive approach in team development
* Knowledgeable in revenue optimisation, upselling and cross selling and experience in handling financial transactions (cash / credit card / voucher handling / invoicing)
* Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
* Fluency in English required; additional language skills are a plus.
* Physical stamina for standing for extended periods of time and carrying items in line with Manual Handling best practice.
* Energetic, Friendly, Approachable, Professional, Team player, Courteous and Impeccable presentation.
We're all about embracing individuality and celebrating the unique qualities that each person brings to the table. We understand that some exceptional individuals might hold back from applying if they don't meet every qualification on the list. But, here's the thing: we value passion, dedication, and a willingness to learn and grow just as much as we do qualifications on paper. So, don't let that checklist hold you back We're an equal opportunities employer, and we believe in providing an inclusive, welcoming, and supportive environment where everyone can shine. Your aspirations and your individuality are what make you stand out, and we'd love to hear from you. Join us in creating a diverse, vibrant, and thriving team.
PS – We also have a green ethos and would love it if you join us on our journey to a more sustainable future.
To apply or for more information, please contact Maura Mangan at
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* On-site gym
* On-site parking
* Wellness program
Work Location: In person