Lead evening F&B operations to brand standards—delivering exceptional guest service, safe and efficient shifts, and strong commercial results. This role blends hands-on floor leadership with business administration responsibilities (cost control, reporting, and process improvement), ideally suited to a candidate with a Business Administration degree who enjoys applying analytical skills in a dynamic hospitality environment.
Key Outcomes
* Consistently high guest satisfaction across bars, restaurant, room service, and events in evening trade.
* Controlled labour, waste, and COGS with accurate end-of-shift admin and timely reporting.
Responsibilities
1) Evening Operations Leadership
* Lead pre-service briefings; set sections and upsell focus; ensure menus/allergen info are current.
* Oversee floor, bar, and room-service delivery; support meeting & event service as required.
* Ensure closing procedures (cash, stock, security, cleanliness) are completed and signed off.
2) People & Service
* Coach, motivate and performance-manage evening teams; ensure breaks and rota compliance.
* Conduct on-shift training (service steps, allergen awareness, wine/spirits, suggestive selling).
3) Compliance & Safety
* Enforce licensing laws, challenge-25/ID checks, and responsible service of alcohol.
* Adhere to company policies including tips & gratuities, payment of wages, and data protection.
4) Finance & Administration (Business Administration Focus)
* Daily P&L inputs: complete cash-up, voids/discounts rationale, revenue splits, and bankings.
* Labour management: optimise evening schedules vs. forecast; track labour % daily/weekly; propose productivity improvements.
* COGS control: approve transfers, spot-check yields, wastage and portioning; collaborate with stores on ordering and par levels.
* Reporting & analysis: build concise dashboards (e.g., sales mix, RevPASH, average check, promo ROI) and present weekly insights with actions.
* Menu engineering: analyse sales mix and contribution margins; recommend pricing, bundling, or product changes.
* Process improvement: map key workflows (closing, cash control, stock), identify bottlenecks, and run small kaizen projects with measurable outcomes.
* Vendor & cost reviews: support supplier comparisons, SLA tracking, and invoice query resolution.
* Projects: assist F&B Manager with business cases (e.g., equipment upgrades); track benefits realisation.
5) Guest & Commercial
* Drive upselling programs and conversion on specials/pairings; track results and coach behaviours.
* Coordinate with Sales/Events on function sheets; ensure accurate execution and post-event feedback.
* Partner with Marketing on evening activations (e.g., live sports, themed nights) and evaluate ROI.
Essential Experience required:
* 1+ years' F&B experience in hotel or high-volume venue.
* Business Administration degree or equivalent—able to apply financial/operational analysis to daily decisions.
* Strong guest-recovery skills and calm, visible leadership on busy evening shifts.
* Working knowledge of HACCP, allergens, licensing, cash handling, and staff rostering.
* Tech-comfortable: POS, PMS, rota/time-and-attendance; solid Excel/Sheets skills.
* Excellent English; Spanish and Portuguese an advantage (useful with international guests and suppliers).
Desirable Experience:
* Experience with menu engineering, costings, or stock systems (Procure Wizard)
Job Types: Full-time, Permanent
Pay: From €35,000.00 per year
Benefits:
* Sick pay
Experience:
* Hospitality: 1 year (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person