* DUBLIN, IE, D01 HP90
* Others
* 2500049Q
Job Description
We are recruiting for an In-house Loss Adjuster position to join our technical property team in AXA Ireland.
As an In-House Loss Adjuster in AXA you will join our growing team of property technicians and will be responsible for handling and settling property damage claims directly with our policyholders. This new role will entail conducting site inspections, liaising with various stakeholders, and settling claims fairly, transparently and efficiently.
As an All-Ireland role, you will be assigned a specific geographical area for site visits. You will play a crucial role in the Claims function by maintaining effective cost control and delivering exceptional customer service across the AXA property portfolio which includes Household, Farm and Commercial SME policies.
In your role as a Loss Adjuster, you will oversee the management and governance of each claim, ensuring adherence to AXA Group standards, the Internal Control Framework, and legal and regulatory requirements within the relevant jurisdiction.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients, on site inspections or attending industry events.
What you'll be doing:
* Working as part of the Property Technical team in AXA to deliver effective loss adjusting solutions for our property customers.
* Manage a portfolio of claims in a geographical location, including attending site inspections and meeting with stakeholders, including
policyholders, PLA's, Brokers and solicitors.
* Conduct onsite inspections to evidence damage and cause and take statements as necessary.
* Continuously update claimants and manage the claim from start to finish.
* Provide general loss adjusting advice and guidance on large and complex claims.
* Collaborate with the AXA Fraud team to identify and investigate suspected fraud, following key protocols and maintaining a ONE AXA approach with a focus on customer satisfaction.
* 6+ years' experience in adjusting ideally to include large loss and/or complex claims handling.
* Minimum CIP or Dip CII qualification is essential.
* A Diploma in Loss Adjusting (such as CDip L.A., Dip-CILA), MDI, ACII, or a relevant degree such as a BSc in Quantity Surveying, Building Surveying, Engineering, or related fields is highly desirable.
* Strong proven technical claims background with knowledge of relevant claims regulatory and legislative environment, with awareness of the CPC and CICA 2019, (and FCA regulations in NI Claims where relevant).
* Experienced and competent negotiator with a highly pragmatic, hands-on approach to deliver solutions.
* Strong analytical ability and experience of analysing data and insights, to maximize use of MI to deliver on agreed KPI's.
* Excellent interpersonal and communication skills with the ability to work with initiative.
* Strong planning and organizational skills, with the ability to maximize performance delivery of external partners.
This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on
As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
One of the best things about joining AXA is our rewards package. At AXA Ireland, we're appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:
* Competitive salary with annual review
* Annual company & performance-based bonus
* Contributory pension scheme (up to 10% employer contributions)
* Life Assurance
* Generous annual leave plus Bank Holidays
* AXA employee discounts
* Education support and plenty of learning opportunities.
AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.
We're proud to be committed to equal opportunities and welcome applications from all backgrounds.
AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.