Enterprise Service Manager (German Speaking) Hybrid Dublin 15 €50,000 per annum 11-Month Contract About the Role As a German-speaking Enterprise Service Manager (ESM), you will play a key role in ensuring exceptional service delivery and operational excellence for enterprise clients. Beyond resolving issues, you will help customers maximize the value of the companys products and services acting as their advocate and trusted advisor. Youll be part of a high-performing, agile, and collaborative team that works closely with Enterprise Sales and other cross-functional departments. We value innovation, commitment, teamwork, and a positive, engaging work culture. Key Responsibilities Deliver general account services (e.g. account configuration, transaction support, and case resolution) Educate enterprise merchants on product functionality and operational best practices Drive improvements in key service metrics including SLAs, ticket resolution, and customer satisfaction Manage compliance and regulatory documentation (e.g. PCI DSS compliance) Investigate and resolve merchant disputes, ensuring accurate documentation and communication Monitor and manage completion of lower-complexity service requests Drive resolution of high-complexity service issues by coordinating with internal teams: Account Managers, Technical Support, Customer Service, Pricing Operations, Finance, Risk, and Engineering What We're Looking For 23 years experience in Customer Service, Merchant Support, Account Management, or Customer Success Strong communication and stakeholder management skills with the ability to influence across teams Proven ability to deliver customer-focused solutions Ability to work effectively in a fast-paced environment and resolve complex issues with persistence Experience with Salesforce or other CRM platforms (preferred) Fluent German speaker (written and spoken) Experience in the payments or fintech industry is a plus University degree is an advantage, but not required Top Technical/Hard Skills Salesforce (preferred) Ticketing & case management tools Compliance and risk documentation Account configuration Client communication & reporting This is a great opportunity to join a high-impact team supporting enterprise-level customers across the DACH region. You'll play a central role in enhancing customer satisfaction, streamlining service delivery, and driving operational improvements. ?? Apply now to make your impact in a dynamic, customer-focused environment.