Job Description
We are seeking a dedicated and experienced Security Officer to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our residents and staff.
Your primary duties will include:
* Providing exceptional customer service to residents daily;
* Managing local incidents to minimize disruption to operations;
* Adhering to all company Standard Operating Procedures (SOPs) and policies related to security protocols;
* Greeting clients, members of the public, and staff in a friendly and professional manner;
* Informing staff of client arrivals;
* Directing visitors to the appropriate person, office, or meeting room;
* Addressing all telephone and email enquiries in a timely, professional, and efficient manner;
* Reporting all complaints to management;
* Monitoring all alarms and security facilities;
* Supporting and facilitating deliveries and collections when required;
* Maintaining effective and respectful communications with staff and residents;
* Providing assistance to residents as needed;
* Being fully conversant with all of our health and safety, fire, and security regulations and procedures;
* Daily upkeep of the department;
* Demonstrating excellent customer service standards;
* Continually seeking to improve the department's efficiency and operational standards;
* Being proactive and attending to any other issues that may arise during your shift;
* Ensuring effective communication within the team regarding the requirements for the department;
* To carry out other reasonable tasks as requested by management;
* Reporting and communicating to the department and your manager, any incidents that occur on shift in a timely and accurate manner;
* Carefully and accurately recording visitors to the village;
* Ensuring compliance with all matters associated with GDPR Regulations;
* Responsible for performing site checks and patrols throughout your shifts.
Requirements
In order to succeed in this role, you will need to possess:
* A proven track record of providing high-quality security services;
* Excellent communication and interpersonal skills;
* Ability to work effectively in a fast-paced environment;
* Strong problem-solving and analytical skills;
* Basic computer skills and knowledge of security software;
* A commitment to maintaining confidentiality and discretion;
* A strong understanding of security protocols and procedures.
Benefits
We offer a range of benefits to support the health and wellbeing of our employees, including:
* A competitive salary package;
* A comprehensive training program;
* Ongoing support and development opportunities;
* A fun and dynamic work environment;
* A commitment to diversity and inclusion.
About Us
We are a leading provider of security services, committed to delivering exceptional results and building long-term relationships with our clients.
We believe in fostering a culture of excellence, where our employees feel valued, supported, and empowered to succeed.