JO--
Field Service Operations Manager– Ireland
Location: Co. Kildare
Excellent package includes : Pension, healthcare, 25% bonus incentive, Car Allowance / Comp Car. New Hire Stock Allowance
Our client, a global leader in semiconductor materials engineering and manufacturing equipment, is seeking a senior leader to manage Field Service Operations at a key customer site in Ireland. Reporting to the European Regional Manager, this role oversees + engineers and multiple managers, driving operational excellence, customer satisfaction, and business growth in a high-impact environment
What You'll Bring
1. Extensive experience in Field Service Operations.
2. Proven ability to lead large, multi-layered organisations (+ employees).
3. Strong track record in P&L ownership, budgeting, and operational excellence.
4. Experience building and sustaining strategic executive-level customer partnerships.
5. Demonstrated success driving process improvement and digital transformation.
6. Exceptional influencing skills across cross-functional teams and senior stakeholders.
7. A clear commitment to fostering a culture of safety, accountability, and inclusion
Role
Lead Site Operations
8. Own all operational activities at the Ireland customer site, including people leadership, customer engagement, P&L, and budget management.
Drive Safety & Quality
9. Champion a strong culture of safety, quality, and continuous improvement across onboarding, training, and daily operations.
Grow the Business
10. Expand market share, support system sales, and implement engagement models to manage the site as one profitable, integrated business unit.
Develop Leadership
11. Build an inclusive, high-performing organisation with strong leaders and a robust pipeline of future talent.
Strengthen Customer Partnerships
12. Establish transparent, trusted relationships with customer Fab executive leadership.
13. Ensure alignment on installs, ramps, and long-term collaboration.
Enable Continuous Improvement
14. Drive KPI ownership, leverage analytics tools, and lead digital transformation initiatives aligned with long-term business goals.
Deliver Financial Results
15. Achieve revenue growth and margin improvement through strategic planning and disciplined cost optimisation.
Preferred Qualifications
16. Bachelor's or Master's degree in Engineering, Business, or related field.
17. 7+ years of experience in field service operations.
18. Experience in semiconductor industry or similar industry is desirable
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