MES Support Engineer
Location: Ireland - Cork | Function: Information Technology | Employment Type: Regular
Role Overview
The MES Support Engineer will be responsible for supporting the deployment, configuration, and maintenance of the PAS-X MES system across manufacturing operations.
The role ensures system reliability, compliance, and performance in a regulated pharmaceutical environment, with a focus on electronic batch record (EBR) workflows, integration, and user support.
Key Responsibilities
Monitor MES system performance and resolve issues to minimize production downtime.
Provide on-site and on-call support for PAS-X MES during manufacturing activities.
Diagnose and resolve system issues including latency, system configuration, interface failures, user access problems and security settings.
Perform root cause analysis for MES-related incidents and implement corrective actions.
Support integration between MES and ERP systems (e.g., SAP), while maintaining operational readiness across interfaces.
Participate in validation activities (IQ/OQ/PQ) and ensure compliance with GxP, GAMP, and 21 CFR Part 11.
Maintain audit trails, logbooks, and documentation for regulatory inspections.
Participate in system upgrades, patches, and validation activities.
Deliver user training and maintain SOPs for MES operations.
Work closely with cross-functional teams during MES workshops and design phases.
Contribute to change management planning and system upgrade strategies.
Qualifications
Bachelor's degree in IT, Computer Science, Engineering, or Pharmaceutical Manufacturing.
Extensive experience with MES systems, preferably Körber PAS-X.
Strong understanding of pharmaceutical manufacturing processes and MES lifecycle.
Experience with SAP-MES integration and Level 2 automation systems.
Familiarity with ISA-95/S88 standards and MES architecture.
Desired Skills
Experience with system profile creation, reporting tools, and ITIL frameworks.
Excellent communication and stakeholder engagement skills.
Ability to work in a 24×5 shift rotation, if required, as well as on-call.
Ability to work independently and collaboratively in a fast-paced environment.
Excellent verbal and written communication, presentation, facilitation, and diplomacy skills.
Highly organized, results-oriented and attentive to details.
AI literate with exposure to Automation/OT, PLCs, SCADA.
Self-motivated, proactive.
High level of personal integrity consistent with Gilead's core values.
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit and employ the most qualified persons available for positions throughout the Company.
All employment actions relating to compensation, benefits, transfers, layoffs, and other employment aspects are conducted on a non-discriminatory basis, in accordance with applicable laws.
Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors
Please apply via the Internal Career Opportunities portal in Workday.
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