Voice Engineer II / SMS Network Engineer – Astreya
As a SMS Network Engineer you will focus on improving Quality of Service (Qo S) and Quality of Experience (Qo E) to increase team capacity and performance, helping the organization meet its messaging business requirements.
You'll partner with internal and external teams to implement proactive measures, identify service‑impacting issues, and introduce standards of excellence across a complex mesh of Carriers, Partners, and Aggregators worldwide, providing SMS, MMS, and RCS services for P2 P, A2 P, and P2 A flows.
Scope
Applies company policies and procedures to resolve a variety of issues.
Works on problems of moderate scope.
Receives general instructions on routine work and detailed instructions on new projects.
Roles And Responsibilities
Maintain and optimize SMS routing strategies to ensure efficient message delivery, minimize latency, and enhance overall Qo S.
Perform integration efforts between roaming vendors and foreign carriers to meet business needs.
Manage the scheduling, scope, or deployment methods of proposed changes to minimize service interruption and potential risk.
Implement procedures and best practices to proactively test Routing services utilizing established KPIs.
Review and analyze root cause analyses provided by the vendor after impacting events.
Monitor and analyze SMS traffic to identify and resolve performance issues, potential abuse, and factors affecting Qo E.
Conduct thorough abuse reviews to ensure compliance with industry regulations and company policies, while minimizing impact on legitimate user experience.
Troubleshoot complex messaging issues across various network technologies (CDMA, GSM, LTE), focusing on Qo S and Qo E.
Ensure compliance with GSMA, ITU, 3 GPP, and IEEE standards as they relate to messaging and their impact on Qo S and Qo E.
Collaborate with cross‑functional teams to address messaging‑related issues, focusing on improving user experience and service quality.
Assist with the development, testing, and integration of tools related to routing testing/monitoring.
Host recurring meetings to review performance, discuss roadmaps, and monitor other ad‑hoc activities.
Other duties as required; this list is not a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills
Bachelor's degree (B.
S./B.
A.) and 2 to 5 years of related experience and/or training; or equivalent combination of education and experience.
Working knowledge of Messaging Protocols such as SMPP, SS7, VPN, and RCS.
Understanding of Traffic Flows including P2 P, A2 P, P2 A, OTP, Binary SMS, and SMS Errors.
Familiarity with routing, switching, server operating systems, Active Directory, firewalls, wireless controllers, DNS, email, virtual machines, and software applications.
Knowledge of Traffic Quality KPIs (Quality & Cost).
Background in notifications, triage, and troubleshooting issues.
Ability to build productive internal and external working relationships.
Discernment within defined procedures and practices to determine appropriate action.
Familiarity with content delivery networks and internet peering strategies.
Understanding of server hardware technologies related to content delivery performance and capacity.
Experience with SQL tables is helpful.
Experience in the telecom industry and messaging ecosystems is essential (Partners, Carriers, Aggregators).
Physical Demand & Work Environment
Ability to perform office‑related tasks, including prolonged sitting or standing.
Ability to move from place to place within an office environment.
Ability to use a computer.
Ability to communicate effectively.
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industry
IT Services and IT Consulting
Referrals increase your chances of interviewing at Astreya by 2x.
Get notified about new Network Engineer jobs in Dublin, County Dublin, Ireland.
#J-18808-Ljbffr