Job Description:
We are Omnissa
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you.
What is the opportunity?:
We are seeking a motivated, self-starter to join our IT team and deliver exceptional desktop support across the organization. This role offers a strong opportunity to grow, with hands-on exposure to hardware management, executive support, and daily IT operations. The ideal candidate is proactive, detail-oriented, and eager to take ownership of technical challenges while providing high-quality service to colleagues at all levels.
In this position, you will troubleshoot hardware and software issues, manage operating system installations and updates, and support end-users with account and application needs. You will also play a key role in maintaining and auditing our hardware inventory, overseeing IT store/depot activities, and guiding colleagues on standard equipment and solutions. Additionally, you will provide focused, discreet support to executive-level staff, ensuring timely and reliable resolution of issues.
This role is an excellent fit for a new graduate or early-career IT professional looking to deepen their technical expertise, build strong customer-service skills, and grow within a collaborative and fast-paced environment.
Primary Responsibilities:
Desktop Support:
* Deliver prompt and efficient technical support to end-users for various hardware and software issues.
* Diagnose and address issues associated with laptops, printers, and other peripherals.
* Install, set up, and manage operating systems, applications, and software updates.
* Help users with account setup, password resets, and other account-related problems.
* Develop and keep documentation of technical procedures and solutions.
Hardware Inventory Management:
* Maintain accurate records of hardware inventory, including laptops, monitors, and other peripherals.
* Track hardware assets throughout their lifecycle, from procurement to disposal.
* Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies.
* Manage the procurement and deployment of new hardware.
IT Store/depos:
* Oversee day-to-day IT store/depos operations, manage inventory, replenish stock, and provide colleague support services.
* Assist colleagues in choosing IT equipment and accessories based on our hardware standards.
* Offer guidance and recommendations for hardware and software solutions.
Executive Support:
* Provide dedicated technical support to executive-level staff, including troubleshooting, issue resolution, and proactive maintenance.
* Prioritize executive requests and ensure timely and efficient service delivery.
* Maintain confidentiality and discretion when handling sensitive information.
Qualifications:
* Bachelor's degree in Computer Science or a related field is required.
* New College Grad or 1-2 years of experience in desktop support or a similar role.
* Basic knowledge of Windows and macOS operating systems is essential.
* Basic knowledge in troubleshooting hardware and software issues is required.
* Excellent communication and interpersonal skills are a must.
* Ability to work independently and as part of a team is necessary.
Preferred Qualifications:
* Basic Experience with hardware inventory management systems.
* Certifications in Microsoft or Apple technologies is a plus.
Location: Cork, Ireland
Location Type: Onsite 5 days a week