Scope of the Role
The Health Informatics Solutions Specialist is responsible for customer engagement and opportunity development across a comprehensive Health Informatics portfolio, including:
Information Management Systems
Integration and middleware solutions
Data rescue and legacy system migration
Digitisation and scanning solutions
Bedside, point-of-care, and workflow-enabling technologies across acute, primary care, and home-care settings
The role supports customers across the island of Ireland, spanning public, voluntary, and private healthcare providers.
Working closely with the internal Health Informatics team, the role focuses on developing, progressing, and converting opportunities into meaningful commercial outcomes for customers.
Key Responsibilities
Customer Engagement Leadership
Act as the primary point of contact for customers engaging on Health Informatics solutions
Lead structured discussions to understand clinical workflows, operational challenges, data risks, and strategic objectives
Guide customers through technology options, progressing decisions toward clear outcomes
Establish the organisation as a trusted partner in customers' Health Informatics journey
Commercial Ownership & Opportunity Development
Identify, develop, and actively progress opportunities aligned with customer priorities and organisational strategy
Lead opportunities from early engagement through to commercial agreement and close
Collaborate with internal teams to prepare proposals, quotations, and tender responses
Maintain clarity around scope, assumptions, responsibilities, and constraints
Build and manage a realistic, deliverable pipeline grounded in operational feasibility
Take ownership of achieving commercial targets and maintaining a strong pipeline
Cross-Functional Coordination
Work closely with technical and solutions teams to ensure feasibility and appropriate solution design
Engage with Marketing, Quality, and Finance to align messaging, compliance, and commercial objectives
Ensure smooth handover from opportunity through to delivery and support phases
Act as a focal point for resolving pre-sales and early engagement issues
Market & Domain Understanding
Maintain an understanding of the Irish healthcare landscape and its regulatory context
Understand and articulate data protection, cybersecurity, and information governance requirements
Stay informed on developments in Health Informatics and digital health
Represent the organisation at customer meetings, workshops, and industry events
Identify unmet customer needs and provide structured feedback into product and service development
Candidate Profile
Essential
Experience within healthcare, health informatics, laboratory, clinical, or healthcare IT environments
Strong communication skills with the ability to explain technical and operational concepts clearly
Proven ability to build trust-based professional relationships
Interest in developing into a commercially focused or customer-facing role
Strong organisational skills with the ability to manage multiple priorities
Ability to work across technical, operational, and commercial considerations
Professional, pragmatic, and people-focused approach
Full driving licence and willingness to travel
Desirable
Experience with Health Informatics, healthcare IT systems, integration, or interoperability
Exposure to hospital, laboratory, or clinical workflows
Experience working with vendors, suppliers, or external partners
Awareness of healthcare procurement or tender processes
Familiarity with data management, digitisation, or system lifecycle challenges
Interest in business development, solution design, or commercial strategy
Who This Role May Suit
This role may particularly suit candidates who:
Currently work in a hospital, laboratory, or healthcare IT environment
Have experience with systems, workflows, or integrations
Enjoy problem-solving and stakeholder engagement
Are interested in moving into a more commercial, strategic, or customer-facing role
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